Pet Experience CX Associate — Remote, Paw-ternity Leave

Ollie; Nashville (TN); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k with employer match

Health coverage

Paid parental leave

Paw-ternity leave

Ollie subscription

Diversity and inclusion

Job summary

Ollie is seeking a customer experience agent to join our Award Winning Canine Care team. This remote role requires you to live within about an hour of Salt Lake City, UT or Nashville, TN and to participate in quarterly in-person offsites.

You will represent the Ollie brand, deliver exceptional service across emails, calls, and order systems, and help build lasting relationships with pet parents. We value dogs-first empathy, clear communication, improvisation, and problem solving.

Qualifications

• Bachelor’s Degree from an accredited four-year college or university.
• Previous experience in customer-centric roles (retail, food service, etc.).
• Experience with pets or health-foods preferred.
• Experience with Gladly or a similar platform a plus.
• Interest in working in a pet-friendly, fast-moving environment.

Responsibilities

• Represent the Ollie brand voice to our current and prospective customers.
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more.
• Accurately track and monitor customer feedback and interactions.
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond.

Skills

Customer service

Communication

Empathy

Problem solving

Education

Bachelor’s Degree

Tools

Gladly

Job description

Ollie is seeking a customer experience agent to join our Award Winning Canine Care team. This remote role requires you to live within about an hour of Salt Lake City, UT or Nashville, TN and to participate in quarterly in-person offsites.

You will represent the Ollie brand, deliver exceptional service across emails, calls, and order systems, and help build lasting relationships with pet parents. We value dogs-first empathy, clear communication, improvisation, and problem solving.