Pet ER Experience Specialist

Socket.dev; Oak Brook (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Growth & learning

Flexible schedules

Referral program

VEG swag & meals

Job summary

VEG in Oak Brook, IL is seeking a Customer Experience Coordinator to define the patient and client journey through service, empathy, and timely communication. You will greet clients, route urgent calls, and ensure a calm, compassionate experience for both pets and their families.

You thrive in fast-paced hospitals, handle payments securely, and partner with nurses and doctors to deliver seamless care. This role emphasizes growth, mentorship, and a values-driven team dedicated to exceptional

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized, with strong attention to detail.
• Strong communication skills; able to interact positively with anyone and everyone.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences- always looking for creative ways to say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalat e.
• Keep nurses and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet's care and strengthen relationships.
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

Skills

Customer service

Communication

Organized

Multitasking

Emotional intelligence

Adaptable

Problem solving

People skills

Empathy

Tools

Practice management software

Job description

VEG in Oak Brook, IL is seeking a Customer Experience Coordinator to define the patient and client journey through service, empathy, and timely communication. You will greet clients, route urgent calls, and ensure a calm, compassionate experience for both pets and their families.

You thrive in fast-paced hospitals, handle payments securely, and partner with nurses and doctors to deliver seamless care. This role emphasizes growth, mentorship, and a values-driven team dedicated to exceptional