Veterinary ER Customer Experience Champion

VEG ER for Pets; Horizon West (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K match

Health insurance

Travel stipend for ER CE

Paid parental leave

Flexible schedules

Employee referral program

Job summary

VEG for Pets is seeking a Customer Experience Coordinator to define the customer journey before, during, and after visits. You'll be outgoing and personable, maintaining professional presence while guiding patients and families through urgent and routine interactions.

This role offers pathways to growth within a fast-paced veterinary emergency setting. You will collaborate with nurses and doctors, manage communications, assist with financial discussions, and help ensure each visit delivers a

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge of computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills and ability to interact positively with diverse people.
• Able to multitask and thrive in high-stress environments.
• High emotional intelligence and adaptability in dynamic settings.

Responsibilities

• Greet customers warmly in person, by phone, or online.
• Manage all customer communications and route urgent medical calls.
• Deliver personalized, memorable experiences and proactively meet customer needs.
• Resolve concerns with empathy and escalate when needed.
• Keep nursing and medical teams informed for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal data.
• Follow up with customers after visits to check on pet care and strengthen relationships.

Skills

Customer service

Strong communication

Multitasking

Emotional intelligence

Attention to detail

Teamwork

Adaptability

Night/weekend/holiday availability

Tools

Practice management software

Job description

VEG for Pets is seeking a Customer Experience Coordinator to define the customer journey before, during, and after visits. You'll be outgoing and personable, maintaining professional presence while guiding patients and families through urgent and routine interactions.

This role offers pathways to growth within a fast-paced veterinary emergency setting. You will collaborate with nurses and doctors, manage communications, assist with financial discussions, and help ensure each visit delivers a