Pet ER Experience Specialist

VEG ER for Pets; Chapel Hill (NC); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Flexible work schedules

Generous employee referral program

VEG swag

Comfy scrubs

Free snacks / food in fridge

Resumo da oferta

VEG ER for Pets is seeking a Customer Experience Coordinator in Chapel Hill, NC, to shape the pet owner journey from first contact to follow-up care. This role emphasizes empathy, clear communication, and proactive problem solving in a fast-paced veterinary hospital setting.

The ideal candidate will bring 2+ years in customer service, proficiency with practice management software, and a passion for creating positive, memorable experiences for families and their pets.

Qualificações

• 2+ years of experience in a customer service role.
• Proficient with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm in fast-paced environments.
• High emotional intelligence and customer-focused mindset.
• Willingness to work in a noisy hospital environment.
• Available for nights, weekends, and holidays as needed.

Responsabilidades

• Greet every customer with warmth and urgency in person, by phone, or online.
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalat
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital.

Conhecimentos

Customer service

Communication

Multitasking

Emotional intelligence

Problem solving

Adaptability

Detail-oriented

Ferramentas

Practice management software

Descrição da oferta de emprego

VEG ER for Pets is seeking a Customer Experience Coordinator in Chapel Hill, NC, to shape the pet owner journey from first contact to follow-up care. This role emphasizes empathy, clear communication, and proactive problem solving in a fast-paced veterinary hospital setting.

The ideal candidate will bring 2+ years in customer service, proficiency with practice management software, and a passion for creating positive, memorable experiences for families and their pets.