Pet ER Experience Specialist — Growth & Impact

VEG ER for Pets; Willow Grove (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Clinical and leadership development

Unlimited ER CE + travel stipend

Flexible work schedules

Referral program

Scrubs provided

VEG swag

Food in fridge

Job summary

VEG ER for Pets seeks a Customer Experience Coordinator to shape the patient and client journey before, during, and after each visit. You will be outgoing, personable, and professional, ensuring every interaction elevates care and satisfaction.

You'll grow through learning opportunities, mentor support, and a focus on building lasting relationships with clients and their pets in a fast-paced ER setting.

Qualifications

• Minimum 2+ years in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Highly organized with strong detail orientation.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm in busy environments.
• High emotional intelligence and adaptability in high-stakes settings.
• Problem solving mindset and willingness to learn.
• Comfort with a noisy hospital environment and odors.
• Willingness to work nights, weekends, and holidays as needed.
• Capable of collaborating well with diverse teams.

Responsibilities

• Greet customers warmly and handle inquiries in person, by phone, or online.
• Manage all customer communications and route urgent medical calls to a doctor.
• Deliver memorable, personalized experiences while saying yes to needs.
• Provide empathetic guidance on financial options and care decisions.
• Keep the nursing and veterinary teams updated on customer needs.
• Process payments accurately and protect sensitive information.
• Follow up after visits to ensure pet care satisfaction and foster relationships.
• Capture and celebrate special moments with permission to strengthen bonds.

Skills

Customer service

Software proficiency

Organizational skills

Communication skills

Multitasking

Emotional intelligence

Adaptability

Problem solving

Noisy environment tolerance

Flexible schedule (nights/weekends/hol

Team collaboration

Tools

Practice management software

Job description

VEG ER for Pets seeks a Customer Experience Coordinator to shape the patient and client journey before, during, and after each visit. You will be outgoing, personable, and professional, ensuring every interaction elevates care and satisfaction.

You'll grow through learning opportunities, mentor support, and a focus on building lasting relationships with clients and their pets in a fast-paced ER setting.