Pet ER Customer Experience Champion

VEG ER for Pets; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedules

Learning and growth programs

Travel stipend

Company swag and snacks

Job summary

VEG ER for Pets in Clearwater, FL seeks a Customer Experience Coordinator to shape the client journey across in-person, phone, and online interactions. You will foster compassionate service and support for our ER team in a fast-paced hospital environment.

With 2+ years in customer service, you’ll manage communications, guide families on options including payments and end-of-life decisions, and help ensure a smooth, empathetic experience for every patient and their pet.

Qualifications

• 2+ years of customer service experience.
• Proficiency with practice management software.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced, high-noise environment.
• Willingness to work nights, weekends, and holidays.
• Ability to handle sensitive financial information and end-of-life discussions.

Responsibilities

• Greet customers with warmth and urgency in person, over the phone, or online.
• Manage all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Keep nursing team updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up after visits to check on pet care and strengthen relationships.
• Celebrate and capture special moments, creating lasting connections.

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Attention to detail

Organization

Adaptability

Problem solving

Empathy

Tools

Practice management software

Computer software

Job description

VEG ER for Pets in Clearwater, FL seeks a Customer Experience Coordinator to shape the client journey across in-person, phone, and online interactions. You will foster compassionate service and support for our ER team in a fast-paced hospital environment.

With 2+ years in customer service, you’ll manage communications, guide families on options including payments and end-of-life decisions, and help ensure a smooth, empathetic experience for every patient and their pet.