Pet Emergency Experience Specialist

VEG ER for Pets; Snellville (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Travel stipend

Student loan repayment

Paid parental leave

Flexible work schedules

Employee referral program

VEG swag and meals

Job summary

VEG ER for Pets is seeking a Customer Experience Coordinator in Georgia, dedicated to greeting customers warmly and guiding them through the emergency care journey for their pets. You will manage calls, emails, and texts, coordinate with clinicians, and ensure a compassionate, efficient experience from admission to discharge.

Ideal candidates have 2+ years in customer service, excellent communication, and the ability to multi-task in a fast-paced, sometimes loud ER environment.

Qualifications

• 2+ years of experience in customer service
• Advanced knowledge in computer programs and practice management software
• Highly organized with strong attention to detail
• Strong communicator able to interact positively with anyone
• Strong multitasker who thrives amid chaos
• High emotional intelligence and adaptability in high-stakes environments
• Willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays as needed
• Able to work well with people from diverse backgrounds and personalities

Responsibilities

• Greet every customer with warmth and urgency in person, over the phone, or online
• Oversee all communications (calls, emails, texts), record details, route urgent medical calls to a doctor
• Deliver personalized, memorable experiences and say yes to customer needs
• Listen with empathy, resolve concerns quickly, anticipate issues
• Keep nursing team and doctors updated on customer needs for seamless care
• Provide confidential guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal information
• Follow up after visits to check pet care and strengthen relationships
• Capture special moments and build lasting connections between customers, pets, and the hospital

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Adaptability

Detail orientation

Time management

Noisy environment tolerance

Tools

Practice management software

Job description

VEG ER for Pets is seeking a Customer Experience Coordinator in Georgia, dedicated to greeting customers warmly and guiding them through the emergency care journey for their pets. You will manage calls, emails, and texts, coordinate with clinicians, and ensure a compassionate, efficient experience from admission to discharge.

Ideal candidates have 2+ years in customer service, excellent communication, and the ability to multi-task in a fast-paced, sometimes loud ER environment.