Pet Cremation Dispatch Specialist – Benefits Eligible

FAITHFUL COMPANION MEMORIALS INC; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K match

Medical

FSA/HSA for medical and dependent care

Dental

Vision

Life Insurance

Pet Insurance

Disability (Short/Long-term)

Job summary

Faithful Companion Pet Cremation Services in Charlotte, NC is hiring a full-time Dispatcher. The role requires afternoons and one weekend day per week, with a starting wage of $20 per hour and Tuesday through Saturday shifts. A full benefits package is provided after 30 days of employment.

The Dispatcher serves as the main contact for driver communications, ensures timely pick-ups and returns, and helps maintain a high level of customer service for families entrusting us with their pets.

Qualifications

• Strong communication and organizational skills.
• Empathetic and professional communication.
• Able to lift at least 75 lbs unaided.
• Cell phone with GPS capability for driving routes.
• Successfully pass a 4-panel drug test and background check.
• Detail-oriented mindset with a commitment to error-free service.
• Flexibility with scheduling; evenings and weekends required.

Responsibilities

• Check in drivers when they come back from their route.
• Act as the main point of contact for all driver-facing communication.
• Serve multiple families at once.
• Monitor vans to meet scheduled pick-ups and returns.
• Maintain crematory facility and company vehicles in a clean state.
• Check all work for errors to ensure best customer service.
• Determine procedures for each pet in our care.
• Administrate the care of pets entrusted to us.

Skills

Communication

Organizational skills

Empathy

Customer service

GPS/app usage

Job description

Faithful Companion Pet Cremation Services in Charlotte, NC is hiring a full-time Dispatcher. The role requires afternoons and one weekend day per week, with a starting wage of $20 per hour and Tuesday through Saturday shifts. A full benefits package is provided after 30 days of employment.

The Dispatcher serves as the main contact for driver communications, ensures timely pick-ups and returns, and helps maintain a high level of customer service for families entrusting us with their pets.