Dispatch/Logistics

FAITHFUL COMPANION MEMORIALS INC; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K match

Medical

FSA/HSA for medical and dependent care

Dental

Vision

Life Insurance

Pet Insurance

Disability (Short/Long-term)

Job summary

Faithful Companion Pet Cremation Services in Charlotte, NC is hiring a full-time Dispatcher. The role requires afternoons and one weekend day per week, with a starting wage of $20 per hour and Tuesday through Saturday shifts. A full benefits package is provided after 30 days of employment.

The Dispatcher serves as the main contact for driver communications, ensures timely pick-ups and returns, and helps maintain a high level of customer service for families entrusting us with their pets.

Qualifications

• Strong communication and organizational skills.
• Empathetic and professional communication.
• Able to lift at least 75 lbs unaided.
• Cell phone with GPS capability for driving routes.
• Successfully pass a 4-panel drug test and background check.
• Detail-oriented mindset with a commitment to error-free service.
• Flexibility with scheduling; evenings and weekends required.

Responsibilities

• Check in drivers when they come back from their route.
• Act as the main point of contact for all driver-facing communication.
• Serve multiple families at once.
• Monitor vans to meet scheduled pick-ups and returns.
• Maintain crematory facility and company vehicles in a clean state.
• Check all work for errors to ensure best customer service.
• Determine procedures for each pet in our care.
• Administrate the care of pets entrusted to us.

Skills

Communication

Organizational skills

Empathy

Customer service

GPS/app usage

Job description

Description

Faithful Companion Pet Cremation Services is searching for a full-time Dispatcher at our Charlotte location for a starting wage of $20 per hour, Tuesday- Saturday. Afternoons and one weekend day per week are required. The dispatch position is offered a full benefit package that is available after 30 days of employment.

• 401K match
• Medical
• FSA/HSA for medical and dependent care
• Dental
• Vision
• company paid life insurance (with the voluntary option to add more and include dependents)
• Voluntary pet insurance, accident and critical illness, short term and long-term disability insurance)

DUTIES AND RESPONSIBILITIES OF A DRIVER

• Check in drivers when they come back from their route.
• Act as the main point of contact for all driver-facing communication.
• Ability to serve multiple families at once.
• Monitor vans throughout transit in order to effectively meet scheduled pick-ups and returns.
• Assist in maintain the crematory facility and company vehicles to a clean and presentable state.
• Checking all work for errors ensuring the best customer service.
• Determining what procedure needs to be taken for each individual pet in our care.
• Administrating the care of the pets that have been entrusted to us by our clients.

Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

Requirements

• Strong communication and organizational skills.
• Comfortable speaking to all people with empathy and professionalism.
• Ability to lift at least 75lbs unaided.
• A cell phone with the ability to call, text, and use a GPS application.
• Successfully pass a 4-panel drug test and background check.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to work in a fast paced environment under pressue.
• Flexibility with scheduling, evenings and weekends are required and shifts could vary.
• To adhere to our strong code of ethics.

Compensation details

20-20 Hourly Wage