Dispatch/Logistics

Faithful Companion; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K match

Medical

FSA/HSA for medical and dependent care

Dental

Vision

company paid life insurance (with the

Voluntary pet insurance, accident and

short term and long-term disability

Job summary

Faithful Companion is seeking a full-time Dispatcher at our Charlotte location. The role requires coordinating driver activity from routing to client communication, with afternoon shifts and one weekend day per week. A comprehensive benefits package is provided after 30 days of employment.

The position emphasizes strong communication, empathy, and operational accuracy to ensure compassionate service for families and their pets.

Qualifications

• Strong communication and organizational skills.
• Empathy and professionalism when speaking with others.
• Detail oriented mindset with commitment to error-free service.
• Ability to lift at least 75 lbs unaided.
• Cell phone with ability to call, text, and GPS.
• Successful completion of a 4-panel drug test and background check.
• Flexibility with scheduling; evenings and weekends required.

Responsibilities

• Check in drivers when they return from routes.
• Serve as the main point of contact for driver communications.
• Assist multiple families simultaneously.
• Monitor vans to meet scheduled pick-ups and returns.
• Maintain Cremation facility and company vehicles in a clean state.
• Review work for errors to ensure excellent customer service.
• Determine procedures for each pet in our care.
• Administer the care of pets entrusted to us by clients.

Skills

Strong communication

Organizational skills

Empathy and professionalism

Ability to lift 75 lbs

GPS/text/call capable phone

Drug test & background check

Detail oriented

Flexible scheduling

Job description

Description

Faithful Companion Pet Cremation Services is searching for a full-time Dispatcher at our Charlotte location for a starting wage of $20 per hour, Tuesday- Saturday. Afternoons and one weekend day per week are required. The dispatch position is offered a full benefit package that is available after 30 days of employment.

• 401K match
• Medical
• FSA/HSA for medical and dependent care
• Dental
• Vision
• company paid life insurance (with the voluntary option to add more and include dependents)
• Voluntary pet insurance, accident and critical illness, short term and long-term disability insurance)

DUTIES AND RESPONSIBILITIES OF A DRIVER:

• Check in drivers when they come back from their route.
• Act as the main point of contact for all driver-facing communication.
• Ability to serve multiple families at once.
• Monitor vans throughout transit in order to effectively meet scheduled pick-ups and returns.
• Assist in maintain the crematory facility and company vehicles to a clean and presentable state.
• Checking all work for errors ensuring the best customer service.
• Determining what procedure needs to be taken for each individual pet in our care.
• Administrating the care of the pets that have been entrusted to us by our clients.

Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

Requirements

Strong communication and organizational skills.

Comfortable speaking to all people with empathy and professionalism.

Ability to lift at least 75lbs unaided.

A cell phone with the ability to call, text, and use a GPS application.

Successfully pass a 4-panel drug test and background check.

Detail-oriented mindset with a commitment to delivering error-free services.

Ability to work in a fast paced environment under pressue.

Flexibility with scheduling, evenings and weekends are required and shifts could vary.

To adhere to our strong code of ethics.