Pet Clinic Front Desk & Client Experience Specialist

CareVet; Fort Thomas (KY); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k) with company match

Health, dental & vision insurance

PTO

Employee Assistance Program (EAP)

Employee pet care discounts

Short-term disability

And more!

Job summary

CareVet in Fort Thomas, KY is seeking a friendly Customer Service Representative for a small animal clinic. You will greet clients, answer calls and emails, schedule appointments, and support client accounts while delivering compassionate care to pets.

This full-time role offers a starting wage of $15.00 per hour, a weekday schedule, and benefits including 401(k), health insurance, PTO, and pet care discounts.

Qualifications

• Customer service experience preferred (veterinary experience a plus!).
• Strong communication and problem-solving skills.
• Friendly, positive attitude and team mindset.
• Comfortable with computers and scheduling systems.
• Ability to stay calm and professional in busy situations.

Responsibilities

• Greet and assist clients in person, by phone, and via email
• Schedule appointments and support client accounts
• Answer questions and resolve concerns with professionalism and care
• Maintain accurate records and collaborate with the veterinary team
• Help create a smooth, positive experience for every client and pet

Skills

Customer service

Communication

Problem solving

Team mindset

Computer skills

Job description

CareVet in Fort Thomas, KY is seeking a friendly Customer Service Representative for a small animal clinic. You will greet clients, answer calls and emails, schedule appointments, and support client accounts while delivering compassionate care to pets.

This full-time role offers a starting wage of $15.00 per hour, a weekday schedule, and benefits including 401(k), health insurance, PTO, and pet care discounts.