Pet-Centric Store Team Lead: Neighborly Service & Growth

Wag N' Wash 3039; Mansfield (TX); On-site; Full time

Job description

Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Paid time off

At Wag N Wash, we believe cats and dogs are more than pets — they’re cherished members of the family. As an Assistant Store Team Leader, you are pawsitively passionate about people and their pets. You lead by example, support your team, and help create a fun, neighborly environment where both pets and people feel right at home.

In this role, you will help drive store performance, build strong relationships in your community, and ensure every neighbor receives knowledgeable, trustworthy, pet-centric service — all while smiling in the face of puppy breath.

What You’ll Do

Lead by example by delivering exceptional, neighborly service to every customer and their pets

Support daily store operations, ensuring tasks are completed efficiently and effectively

Partner with the Store Team Leader to analyze sales and implement strategies to improve performance and engagement

Create a fun, positive environment for both team members and neighbors

Assist in maintaining store standards including cleanliness, animal care, safety, and security

Support hiring, onboarding, and staffing to maintain a strong team

Coach and develop team members through ongoing feedback and support

Promote team engagement by recognizing performance and supporting career growth

Build relationships within the community, including partnerships with local organizations and events

You May Be a Great Fit If You

Are passionate about pets and enjoy working with people

Take initiative and can lead or support a team as needed

Thrive in a fast-paced, team-oriented retail environment

Are motivated to create a positive, engaging experience for customers and employees

Enjoy building relationships within your local community

Requirements and Responsibilities

2+ years of experience leading a retail team

Bachelor’s degree or equivalent work experience required (high school diploma or GED required)

Strong communication skills and working knowledge of Microsoft Office

Ability to operate store equipment, including forklifts

Physical ability to climb ladders, bend, kneel, and lift up to 65 pounds

Ability to work flexible schedules and maintain reliable transportation

Must be at least 18 years old and able to pass a drug test

What We Value

Neighborly service and genuine care for pets and people

Teamwork and a positive attitude

Accountability and ownership of responsibilities

Continuous learning and development

Community connection and engagement

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each WNW franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a WGW franchised business, your sole and exclusive employer is the local franchise business that hired you, not WGW Franchise Operations. WGW Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.