Pet Center Retail Leader - Grow Team, Delight Customers

Pet's World Group LLC; Phoenix (AZ); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Free self-washes for your companion

20% employee discount

Job summary

Healthy Pet Center in Phoenix is seeking a Retail Lead to guide our fast-growing team across Retail, Grooming, and Self Wash. The role requires open availability, including evenings, weekends, and some holidays, with on-site training provided to eager learners.

You will manage store operations, meet monthly targets, lead a team, handle customer inquiries, and maintain inventory; merchandising and confidentiality are essential.

Qualifications

• Customer service oriented with a customer-first mindset.
• Ability to build strong customer relationships.
• Experience handling inquiries, complaints and monitoring service.
• Experience managing and building a team.
• Proven ability to meet monthly targets and budgets.
• Detail oriented when using a POS system.
• Strong multitasking and organizational skills.
• Responsible for store operations and merchandising.
• Confidential matters handling experience.

Responsibilities

• Provide onsite leadership and supervise store operations.
• Lead and develop the retail team and ensure training.
• Meet monthly targets and maintain store budgets.
• Oversee deliveries and inventory control.
• Maintain merchandising standards across the store.
• Address customer inquiries and resolve issues promptly.

Skills

Customer service

Relationship building

Complaint handling

Team leadership

Target & budget focus

POS system detail

Multitasking

Store operations

Confidential matters

Merchandising

Deliveries & inventory

Tools

POS system

Job description

Healthy Pet Center in Phoenix is seeking a Retail Lead to guide our fast-growing team across Retail, Grooming, and Self Wash. The role requires open availability, including evenings, weekends, and some holidays, with on-site training provided to eager learners.

You will manage store operations, meet monthly targets, lead a team, handle customer inquiries, and maintain inventory; merchandising and confidentiality are essential.