Pet Retail Lead: Customer‑Centric Leader & Team Builder

Pet's World Group LLC; Scottsdale (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Free self-washes for your companion-p

Generous 20% employee discounts on all

Job summary

Bark If You’re Dirty ~ Healthy Pet Center in Scottsdale, AZ, seeks a Retail Lead to guide a three-department store and drive customer-centric service across Retail, Grooming and Self Wash.

You'll train staff, meet monthly targets, manage budgets, and ensure strong merchandising while handling cash and POS operations. Evening/weekend availability is required in a fast-paced, pet-loving environment.

Qualifications

• Customer service oriented by putting customers first.
• Ability to build customer relationships.
• Experience handling inquiries, complaints, and monitoring customer service.
• Experience leading and building a team.
• Experience meeting monthly targets and store budgets.
• Detail oriented on POS systems.
• Multitasking capabilities.
• Confident and enthusiastic.
• Merchandising experience.
• Able to deal with confidential matters.

Responsibilities

• Lead and supervise store team to deliver excellent service.
• Meet and maintain monthly store targets and budgets.
• Oversee cash handling and POS operations.
• Drive merchandising and product presentation.
• Engage with customers to promote loyalty and sales.
• Handle confidential information responsibly.

Skills

Sales Experience

Enjoy speaking with customers

Approach customers

Job description

Bark If You’re Dirty ~ Healthy Pet Center in Scottsdale, AZ, seeks a Retail Lead to guide a three-department store and drive customer-centric service across Retail, Grooming and Self Wash.

You'll train staff, meet monthly targets, manage budgets, and ensure strong merchandising while handling cash and POS operations. Evening/weekend availability is required in a fast-paced, pet-loving environment.