Retail Customer Service Leader - Phoenix Location - Bark If You're Dirty

Pet's World Group LLC; Phoenix (AZ); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Free self-washes for your companion

20% employee discount

Job summary

Healthy Pet Center in Phoenix is seeking a Retail Lead to guide our fast-growing team across Retail, Grooming, and Self Wash. The role requires open availability, including evenings, weekends, and some holidays, with on-site training provided to eager learners.

You will manage store operations, meet monthly targets, lead a team, handle customer inquiries, and maintain inventory; merchandising and confidentiality are essential.

Qualifications

• Customer service oriented with a customer-first mindset.
• Ability to build strong customer relationships.
• Experience handling inquiries, complaints and monitoring service.
• Experience managing and building a team.
• Proven ability to meet monthly targets and budgets.
• Detail oriented when using a POS system.
• Strong multitasking and organizational skills.
• Responsible for store operations and merchandising.
• Confidential matters handling experience.

Responsibilities

• Provide onsite leadership and supervise store operations.
• Lead and develop the retail team and ensure training.
• Meet monthly targets and maintain store budgets.
• Oversee deliveries and inventory control.
• Maintain merchandising standards across the store.
• Address customer inquiries and resolve issues promptly.

Skills

Customer service

Relationship building

Complaint handling

Team leadership

Target & budget focus

POS system detail

Multitasking

Store operations

Confidential matters

Merchandising

Deliveries & inventory

Tools

POS system

Job description

Job description - Retail Customer Service Leader ~ Local Small Business

Bark If You’re Dirty ~ Phoenix Location - Healthy Pet Center is seeking a Retail Leader to join our award-winning (New Times & Phoenix Magazine's "Best Of Phoenix") team. We are a pet center with three departments; Retail, Grooming, and Self Wash. We are a one-stop shop for washing, feeding and spoiling your pet!

Now is your chance to join our fast growing and fun environment. We are looking for a Retail Lead who has open availability, including evenings, weekends and some holidays. Onsite training of all store operations, duties and product knowledge will be provided to eager learners!

A successful applicant for a Retail Lead position MUST meet the following criteria:

Customer service oriented by putting customers first.

Ability to build customer relationships.

Has experience in field inquiries, handling complaints and monitor customer service.

Has experience managing and building a team.

Has experience meeting and maintaining the store’s monthly targets and store budgets.

Detail oriented while working on a POS system.

Multitasking capabilities.

Is responsible for store operations.

Confident and enthusiastic.

Merchandising experience.

Managing deliveries and Inventory control.

Able to deal with confidential matters.

Required experience:

Previous key holder experience 1 year+

Customer Service Experience

• Cash handling experience 1 year+

Flexible schedule, must work nights and weekends available 15 to 30 hours per week.

Lover of Cats & Dogs!

Benefits Include:

Free self-washes for your companion pets

Generous 20% employee discounts on all items

Are you authorized to work in the United States?

Are you 18 years of age or older?

Are you willing to work evenings?

Are you willing to work weekends?

What languages do you speak?

What is the highest level of education you’ve obtained?

What was the latest college or university you attended?