Pet Care Lead & Guest Experience Manager

IPP - Independent Pet Partners; Oak Park (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Pet insurance discounts

Paid time off

401(k) match

Employee discounts

Store bonus incentives

Growth opportunities

Job summary

IPP - Independent Pet Partners in Oak Park, IL seeks a Supervisor to deliver exceptional service to our pet parents, help manage daily store operations, and drive positive business results. This full-time role includes supervising frontline staff, upholding store standards, and engaging customers with product knowledge to support pet health and well-being.

You will work evenings and weekends as needed, lift up to 50 pounds, and thrive in a pet-friendly team environment.

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Professional retail sales experience preferred.
• Professional supervisory experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills-both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, including evenings and weekend shifts.
• Time management and organizational skills.

Responsibilities

• Provide guests with an exceptional experience.
• Assist the Store Manager in overall management of store operations.
• Share product knowledge and suggestions to fit customer needs and promote pet health.
• Perform front end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Organize and maintain a clean store front and stock room.
• Assist with other projects as needed including markdowns, re-tickets, labeling products, and special store events.
• All other assigned duties from the Store Manager and/or any member of the Retail Management Team.

Skills

Customer service

Communication

Time management

Sales targets

Retail experience

Supervisory experience

Willingness to learn

18+ years old

Job description

IPP - Independent Pet Partners in Oak Park, IL seeks a Supervisor to deliver exceptional service to our pet parents, help manage daily store operations, and drive positive business results. This full-time role includes supervising frontline staff, upholding store standards, and engaging customers with product knowledge to support pet health and well-being.

You will work evenings and weekends as needed, lift up to 50 pounds, and thrive in a pet-friendly team environment.