Pet Care Guest Experience Specialist

Kennelwood Pet Resorts; Saint Peters (MO); On-site; USD 31,000 - 37,000; Full time

Job summary

Kennelwood Pet Resorts – St. Peters is seeking a Pet Care Customer Service Representative to greet guests and their pets, manage reservations for boarding, grooming, training, and DayCamp, and ensure information is accurately shared with the care teams.

This is a fast-paced, people‑oriented role where you’ll answer questions, process payments, keep records, and help maintain a clean, welcoming facility. No prior pet-care experience is required; training is provided.

Qualifications

• You don’t need previous pet-care experience to be successful here—we’ll train you on Kennelwood’s systems, services, and procedures.
• We’re looking for someone who:
• Communicates clearly, professionally, and respectfully.
• Pays attention to details and understands the importance of accurate information.
• Can juggle guests, phone calls, reservations, transactions, and changing priorities in a fast-paced environment.
• Stays calm and solution-focused when handling questions or challenging situations.
• Knows when to ask questions or involve a leader.
• Is comfortable learning new computer, reservation, and point-of-sale systems.
• Works well with others and follows through on responsibilities.
• Is dependable, punctual, and ready to contribute as part of a team.

Responsibilities

• Welcome pet parents and their pets and create a friendly, professional guest experience.
• Answer questions about Kennelwood services, reservations, schedules, policies, and general service information.
• Create, update, and manage reservations for services such as boarding, grooming, training, and Doggie DayCamp.
• Check pets in and out and make sure care instructions, belongings, feeding information, medications, and service requests are documented accurately.
• Communicate important guest and pet information to our Pet Care, Grooming, Training, DayCamp, and leadership teams.
• Maintain accurate guest and pet records in Kennelwood systems.
• Process payments and review services and charges with guests.
• Help resolve routine guest questions or concerns and involve leadership when additional support is needed.
• Keep guest-facing areas clean, organized, and welcoming.
• Support teammates and other departments during busy periods to keep pets and guests moving safely and efficiently through the resort.
• Help maintain a clean and sanitary facility. At Kennelwood, cleanliness is a team responsibility, and all employees may assist with cleaning and sanitation throughout the resort.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Calm under pressure

Teamwork

Tech-savvy

Education

High school diploma or GED

Tools

Reservation systems

Point-of-sale (POS) systems

Job description

Kennelwood Pet Resorts – St. Peters is seeking a Pet Care Customer Service Representative to greet guests and their pets, manage reservations for boarding, grooming, training, and DayCamp, and ensure information is accurately shared with the care teams.

This is a fast-paced, people‑oriented role where you’ll answer questions, process payments, keep records, and help maintain a clean, welcoming facility. No prior pet-care experience is required; training is provided.