Pet Care Front Desk Specialist: Customer Service Pro

Kennelwood-Pet-Resorts; Glen Carbon Crossing (IL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Weekly paychecks

Training and growth potential

401k plus employer match

Paid time off and paid holidays

Free Pet Boarding and Dog DayCamp

Discounts on Training and Grooming

Bring your pet to work with you!

Job summary

Kennelwood Pet Resorts in Maryville, IL is seeking a Full-time Pet Care Customer Service Representative to be the welcoming first contact for our clients and their pets. You will help with boarding, training, grooming and daycamp check-ins, and ensure smooth communication of pet needs.

You will greet clients, take reservations, answer questions, process payments, and keep accurate records while maintaining a clean lobby. A passion for animals and friendly, reliable service are essential.

Qualifications

• Ability to stand and/or walk for extended periods
• Ability to lift at least 40 lbs on a regular basis and up to 50 lbs on occasion
• Ability to walk dogs of all sizes on leashes
• Comfortable working around pet hair and dander
• A passion for animals
• Ability to work a flexible schedule including weekends and holidays
• No experience necessary!

Responsibilities

• Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp
• Listen carefully to ensure each pets instructions and needs are communicated correctly
• Take reservations, answer questions, and resolve concerns both in person and over the phone
• Keep accurate and organized records on all incoming and outgoing clients
• Process payments for services
• Ensure pet is placed accurately for their services
• Maintain a clean and well prepared lobby for clients and their pets
• May be cross-trained in other departments

Job description

Kennelwood Pet Resorts in Maryville, IL is seeking a Full-time Pet Care Customer Service Representative to be the welcoming first contact for our clients and their pets. You will help with boarding, training, grooming and daycamp check-ins, and ensure smooth communication of pet needs.

You will greet clients, take reservations, answer questions, process payments, and keep accurate records while maintaining a clean lobby. A passion for animals and friendly, reliable service are essential.