Pet Care Floor Leader – Lead, Service & Safety

PETCO Animal Supplies Stores, Inc.; Great Barrington (MA); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, open and close the store, supervise partners, and deliver a great customer experience in a Pet Care Center retail environment.

The role emphasizes walking the floor, solving problems on the spot, and upholding Petco’s standards for animal care, safety, and service. Flexible evenings, weekends, and holidays required; prior supervisory experience preferred.

Qualifications

• Retail supervisory or leadership experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Experience handling cash and POS transactions.

Responsibilities

• Open and close the store and oversee daily operations.
• Supervise partners, coach on floor, and ensure customer service excellence.
• Assist with merchandising, cash handling, and loss prevention.
• Respond quickly to issues on the sales floor and maintain a safe environment.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Customer service

Tools

POS system

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to support store leadership, open and close the store, supervise partners, and deliver a great customer experience in a Pet Care Center retail environment.

The role emphasizes walking the floor, solving problems on the spot, and upholding Petco’s standards for animal care, safety, and service. Flexible evenings, weekends, and holidays required; prior supervisory experience preferred.