Pet Care & Customer Service Advocate

Petland Corporate Stores; South Point (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Petland Corporate Stores in Ohio is seeking a friendly Pet Counselor to match the right pet with customers and educate them on pet care. You will provide top-notch service and help families find their perfect companion.

The role emphasizes animal husbandry, teamwork, and a positive store environment; requires a high school diploma or GED (or 1–3 months related experience). Work includes opening/closing routines, daily cleaning, and participating in community events.

Qualifications

• High school diploma or GED or 1–3 months related experience.

Responsibilities

• Pet Counselors are dedicated to matching the right pet with the right customer and meeting the needs of both.
• Provides top-notch customer service.
• Educates customers on every pet’s basic needs.
• Educates customers on the value of Petland pets (5-Step Sale, 4 Basic Needs, etc.) and the programs Petland offers customers to provide the best customer experience and peace of mind.
• Maintains excellent animal husbandry for the pets by performing opening, daily and closing procedures and assisting in maintaining a clean, organized and safe store environment.
• Assists in Community Service projects in and out of the store as needed.
• Assists Animal Care Technicians with any additional animal care as needed.
• Performs other related duties as assigned by management.

Skills

Customer Service

Teamwork

Communication

Motivation

Professionalism

Ethics

Time Management

Education

High school diploma or GED

1–3 months related experience

Job description

Petland Corporate Stores in Ohio is seeking a friendly Pet Counselor to match the right pet with customers and educate them on pet care. You will provide top-notch service and help families find their perfect companion.

The role emphasizes animal husbandry, teamwork, and a positive store environment; requires a high school diploma or GED (or 1–3 months related experience). Work includes opening/closing routines, daily cleaning, and participating in community events.