Pet Care Coordinator — ER & Specialty Flow

BluePearl; Sandy Springs (GA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave benefits

Flexible work schedules

401k and retirement planning

Paid time off and floating holiday

Job summary

BluePearl Pet Hospital in Georgia seeks an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. This role supports front-end and clinical teams, streamlines client/patient flow, triages medical calls, and coordinates communications across both Sandy Springs locations.

Evening, weekend, and holiday shifts may be required. You will improve wait times, manage patient discharge processes, and help ensure compassionate, efficient care for pets and their

Responsibilities

• Monitor waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Job description

BluePearl Pet Hospital in Georgia seeks an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. This role supports front-end and clinical teams, streamlines client/patient flow, triages medical calls, and coordinates communications across both Sandy Springs locations.

Evening, weekend, and holiday shifts may be required. You will improve wait times, manage patient discharge processes, and help ensure compassionate, efficient care for pets and their