Pet Care Concierge — Veterinary Front Desk & Scheduling

Abqpetcarehospital; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Continuing education credits

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Uniform allowance

Vision insurance

Job summary

ABQ Petcare Hospital in Albuquerque is seeking a Customer Service Representative to be the first friendly face for clients and their pets. You will schedule appointments, answer questions, process payments, and help the medical team in a fast-paced veterinary clinic.

This role requires experience in a veterinary setting, strong communication, and the ability to work with animals of varying temperaments. The position offers a supportive environment, a full- or part-time schedule, and benefits.

Qualifications

• Experience in a veterinary clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Bilingual is a plus - not required.
• Ability to sit and stand for extended periods of time.
• Comfort working around animals of varying sizes and temperaments, including exotic animals.
• Emotional resilience when dealing with injured, sick, or grieving pets and their owners.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Schedule, confirm, and manage appointments efficiently.
• Answer questions regarding clinic services, procedures, pricing, and policies.
• Process payments, invoices, and insurance documentation accurately.
• Maintain accurate client and patient records.
• Triage incoming calls, e-mails, and messages.
• Coordinate communication between veterinarians, technicians, and clients.
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space.
• Adhere to clinic policies, procedures, and confidentiality requirements.

Skills

Vet clinic exp

Vet terminology

Bilingual

Animal handling

Stamina

Resilience

Job description

ABQ Petcare Hospital in Albuquerque is seeking a Customer Service Representative to be the first friendly face for clients and their pets. You will schedule appointments, answer questions, process payments, and help the medical team in a fast-paced veterinary clinic.

This role requires experience in a veterinary setting, strong communication, and the ability to work with animals of varying temperaments. The position offers a supportive environment, a full- or part-time schedule, and benefits.