Pet Care Concierge — Front Desk & Client Experience

National Veterinary Associates; Dover (TN); On-site; USD 26,000 - 38,000; Full time

Job summary

North Stewart Veterinary Clinic is seeking a dedicated Support Staff member to assist with daily client interactions, payments, and front-desk duties. You will answer phones, schedule visits, and keep client records up to date at a busy veterinary clinic.

The role emphasizes delivering friendly service, maintaining a clean waiting area, and escalating complex issues to senior staff as needed.

Qualifications

• Provides excellent and expeditious client experience; greets clients, responds to questions; handles payments.
• Answers phone calls, screens service needs, and schedules appointments.
• Handles incoming and outgoing mail and e-mail; documents client information in software.
• Monitors waiting area for cleanliness and professional environment.
• Escalates complex matters to senior staff.

Responsibilities

• Greet clients and manage check-in/check-out processes.
• Process payments and assist clients with basic inquiries.
• Maintain client records in the practice management system.
• Coordinate appointment scheduling and follow-up reminders.
• Support mail and communications workflows within the clinic.

Job description

North Stewart Veterinary Clinic is seeking a dedicated Support Staff member to assist with daily client interactions, payments, and front-desk duties. You will answer phones, schedule visits, and keep client records up to date at a busy veterinary clinic.

The role emphasizes delivering friendly service, maintaining a clean waiting area, and escalating complex issues to senior staff as needed.