Pet Care Client Services Specialist

Dongan Hills Veterinary Practice; New York (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Paid time off

Training & development

Competitive salary

Job summary

A veterinary practice in New York is seeking a warm and organized Client Service Representative. You will be the first point of contact for clients and their pets, managing interactions, scheduling appointments, and providing administrative support. Responsibilities include efficiently processing check-ins and check-outs, maintaining records, and providing information on pet care. The ideal candidate has strong customer service experience, excellent communication skills, and a love for animals. The starting salary is $18 per hour, with potential for higher compensation based on experience.

Qualifications

• Proven experience in a customer service role, preferably in a veterinary environment.
• Excellent communication and interpersonal skills, with a genuine love for interacting with people and animals.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Greet clients and their pets, ensuring a friendly environment.
• Answer phone calls and manage emails professionally.
• Schedule and confirm client appointments efficiently.
• Process client check-ins and check-outs accurately.
• Maintain accurate and up-to-date client and patient records.

Skills

Customer service experience

Communication skills

Organizational skills

Basic computer skills

Empathy towards animals

Education

High school diploma or equivalent

Some college coursework or relevant certifications

Tools

Veterinary practice management software

Job description

A veterinary practice in New York is seeking a warm and organized Client Service Representative. You will be the first point of contact for clients and their pets, managing interactions, scheduling appointments, and providing administrative support. Responsibilities include efficiently processing check-ins and check-outs, maintaining records, and providing information on pet care. The ideal candidate has strong customer service experience, excellent communication skills, and a love for animals. The starting salary is $18 per hour, with potential for higher compensation based on experience.