Client Service Coordinator

BluePearl Pet Hospital; Pittsburgh (Allegheny County); On-site; USD 51,577,000 - 74,501,000; Full time

Benefits offered by this job

Pet insurance

Associate discounts

CE allowance

Free CE sessions

BluePearl University access

Health insurance

Paid time off

401(k) retirement plan

Job summary

BluePearl Pet Hospital is hiring a Daylight Client Service Coordinator. Four 10-hour shifts weekly with rotating weekend days and holidays; pay $18–$26/hour. The role supports Emergency and Specialty departments, starting in Emergency and rotating through services to build skills.

Greet customers, assess arrivals, confirm appointments, and provide empathetic support. Ideal for growth, learning, and teamwork in a veterinary hospital setting.

Qualifications

• Excellent customer service skills and a compassionate approach.
• Ability to communicate clearly with clients and team members.
• Comfort handling emotional conversations with grieving clients.

Responsibilities

• Greet clients warmly and provide friendly, professional service.
• Assess arrivals to identify emergencies and standard visits.
• Schedule and confirm appointments; relay prep info.
• Route calls and visitors to appropriate team members.
• Provide emotional support and resource materials as needed.
• Coordinate with hospital teams and service agencies as a liaison.

Skills

Customer service

Compassionate listening

Clear communication

Calm under pressure

Empathy

Multitasking

Job description

BluePearl Pet Hospital is hiring for a Daylight Client Service Coordinator!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Shift:

Four 10-hour day shifts per week, with rotating weekend days and holidays.

Pay:

$18 - $26.00/hour

This role supports both our Emergency and Specialty departments. The Client Service Coordinator will begin by working in Emergency and will rotate through various specialty services to gain exposure, develop skills, and support multiple areas of the hospital. This position is ideal for someone who wants to learn, grow, and not be limited to a single department.

As a Client Service Coordinator

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional social worker to help support pet owners during difficult times
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.