Pet Care Center Leader: Elevate Service & Team

Petco; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Petco in Miami, FL is seeking an Assistant Manager to support the General Manager in running a high-performing Pet Care Center. You will lead partners on the floor, coach staff, and ensure exceptional customer experiences for pets and their people.

This full-time role requires a hands-on leader who can drive sales, manage inventory, and maintain Petco’s standards of care and store presentation, with flexible hours including evenings and weekends.

Qualifications

• 2+ years of retail experience with supervisory experience.
• Ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with POS systems and Microsoft Office.
• Passion for animals and knowledge of pet care preferred.

Responsibilities

• Lead, coach, and motivate store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities in the General Manager’s absence.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Supervisory experience

Team motivation

Communication

Problem-solving

Pet care knowledge

Tools

POS systems

Microsoft Office

Job description

Petco in Miami, FL is seeking an Assistant Manager to support the General Manager in running a high-performing Pet Care Center. You will lead partners on the floor, coach staff, and ensure exceptional customer experiences for pets and their people.

This full-time role requires a hands-on leader who can drive sales, manage inventory, and maintain Petco’s standards of care and store presentation, with flexible hours including evenings and weekends.