Pet Care Center Leader: Coach Teams & Elevate Service

Petco; Santa Fe (NM); On-site; USD 42,000 - 66,000; Full time

Job summary

Petco in Santa Fe, NM is seeking an Assistant Manager to lead a busy Pet Care Center, ensuring exceptional customer experiences and high standards of animal welfare on the sales floor. You will partner with the General Manager to hire, onboard, coach, and develop store partners, drive sales and operations, and resolve customer concerns quickly and professionally.

This full-time role is on-site, offering hands-on leadership, growth opportunities, and a culture built on teamwork, inclusion, and

Qualifications

• 2+ years of retail experience with supervisory or management responsibilities.
• Ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office.
• Passion for animals and knowledge of pet care preferred.

Responsibilities

• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide coaching, feedback, and recognition to strengthen performance.
• Maintain a clean, organized store that reflects Petco’s brand and values.
• Assist with inventory control, merchandising, and promotional events.
• Step into leadership in the General Manager’s absence and resolve escalated customer concerns.

Skills

Retail leadership

Team coaching

Customer service

Problem solving

Communication

POS systems

Animal care knowledge

Tools

Microsoft Office

Job description

Petco in Santa Fe, NM is seeking an Assistant Manager to lead a busy Pet Care Center, ensuring exceptional customer experiences and high standards of animal welfare on the sales floor. You will partner with the General Manager to hire, onboard, coach, and develop store partners, drive sales and operations, and resolve customer concerns quickly and professionally.

This full-time role is on-site, offering hands-on leadership, growth opportunities, and a culture built on teamwork, inclusion, and