Pet Care Center Lead & Team Coach

PETCO Animal Supplies Stores, Inc.; Barre (VT); Presencial; USD 30 000 - 48 000; Tempo integral

Resumo da oferta

Petco Animal Supplies, Inc. is seeking an Assistant Manager to help run a busy Pet Care Center, lead partners, care for pets, and deliver exceptional customer experiences on the sales floor.

As a trusted leader in the absence of the General Manager, you will coach, develop talent, drive sales and service, monitor store performance, and ensure safety and operational excellence every day. This full-time role requires at least 2+ years of retail leadership, a passion for animals, strong

Qualificações

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsabilidades

• Uphold Petco animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Act with integrity and care in every decision that impacts pets and their families.
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
• Support daily store operations to ensure smooth workflow and execution.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Conhecimentos

Retail management

Team leadership

Communication skills

Problem solving

POS systems

Microsoft Office

Animal care knowledge

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Petco Animal Supplies, Inc. is seeking an Assistant Manager to help run a busy Pet Care Center, lead partners, care for pets, and deliver exceptional customer experiences on the sales floor.

As a trusted leader in the absence of the General Manager, you will coach, develop talent, drive sales and service, monitor store performance, and ensure safety and operational excellence every day. This full-time role requires at least 2+ years of retail leadership, a passion for animals, strong