Pet Care Center Lead — People, Service & Operations

Destination Pet; Cincinnati (OH); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Discounted pet insurance

Sign-on bonus

DailyPay access

Pet care discounts

Generous PTO

Job summary

Destination Pet is seeking an Assistant Manager to lead our team at the Cincinnati center. You will supervise staff, ensure top-tier customer service, and support daily operations under the General Manager.

This role requires strong people skills and a hands-on approach to pet care services. Qualifications include 1 year of management experience, proficiency in MS Office, and the ability to work evenings, weekends, and holidays.

Qualifications

• Minimum of 1 year management experience preferably in hospitality, service and/or retail.
• Ability to multi-task with strong time management skills.
• Excellent oral presentation, writing, and analytical skills.
• Proficiency in MS Office and database applications.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis.
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager— motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serve as the manager onsite when General Manager is not available.
• Ensures that bank deposits are completed as needed.

Skills

Management experience

Customer service

Team motivation

Problem-solving

Communication skills

Education

Associate or BA/BS degree (preferred)

Tools

Microsoft Office

Database software

Job description

Destination Pet is seeking an Assistant Manager to lead our team at the Cincinnati center. You will supervise staff, ensure top-tier customer service, and support daily operations under the General Manager.

This role requires strong people skills and a hands-on approach to pet care services. Qualifications include 1 year of management experience, proficiency in MS Office, and the ability to work evenings, weekends, and holidays.