Pet Care Center Lead - Grow People & Pets

Petco; Independence (MO); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Petco is seeking an Assistant Manager to help run a busy Pet Care Center. You will support the General Manager, lead store partners, care for pets, and ensure exceptional customer experiences.

This role centers on leadership on the shop floor, coaching, and operational excellence. You will step in during the General Manager's absence, drive daily store performance, and contribute to a welcoming, safe environment for pets and families.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsabilités

• Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco's brand and values.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Connaissances

Retail leadership

Customer service

Communication

Problem solving

Team coaching

Outils

POS systems

Microsoft Office

Description du poste

Petco is seeking an Assistant Manager to help run a busy Pet Care Center. You will support the General Manager, lead store partners, care for pets, and ensure exceptional customer experiences.

This role centers on leadership on the shop floor, coaching, and operational excellence. You will step in during the General Manager's absence, drive daily store performance, and contribute to a welcoming, safe environment for pets and families.