Pet Care Center Assistant Manager - Lead, Grow & Serve Pets

Petco; Media (Delaware County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Job summary

Petco is seeking an Assistant Manager to help lead a Pet Care Center, driving customer service, animal welfare standards, and store performance. You will supervise partners, coach teams, and ensure a welcoming, safe environment for pets and customers.

You will step in for the General Manager as needed, oversee daily operations, and deliver on sales and service goals while ensuring store standards, inventory accuracy, and a positive team culture.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Lead store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco's brand and values.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Customer service

Communication

POS systems

Pet care knowledge

Tools

Point-of-sale systems

Microsoft Office

Job description

Petco is seeking an Assistant Manager to help lead a Pet Care Center, driving customer service, animal welfare standards, and store performance. You will supervise partners, coach teams, and ensure a welcoming, safe environment for pets and customers.

You will step in for the General Manager as needed, oversee daily operations, and deliver on sales and service goals while ensuring store standards, inventory accuracy, and a positive team culture.