Lead Pet Care Center Assistant Manager

Petco Animal Supplies, Inc.; Santa Maria (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Petco Animal Supplies, Inc. in Santa Maria, CA is hiring for an Assistant Manager to lead the Pet Care Center floor, manage partners, and deliver exceptional customer experiences.

You will oversee daily operations, coaching, and performance, ensuring high standards for pet care and store presentation. The role requires 2+ years in retail with supervisory experience, strong problem-solving, and excellent communication.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco’s animal care standards, ensuring health, safety, and proper handling of all animals.
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
• Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.
• Drive store operations, inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Skills

Retail leadership

Team motivation

Problem solving

Communication

POS systems

Microsoft Office

Tools

Microsoft Office

Job description

Petco Animal Supplies, Inc. in Santa Maria, CA is hiring for an Assistant Manager to lead the Pet Care Center floor, manage partners, and deliver exceptional customer experiences.

You will oversee daily operations, coaching, and performance, ensuring high standards for pet care and store presentation. The role requires 2+ years in retail with supervisory experience, strong problem-solving, and excellent communication.