Pet Care & Boarding Assistant: Veterinary Clinic Support

National Veterinary Associates, Inc.; Chandler (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Care Plan

401k Retirement Plan

Life Insurance

Short Term Disability

Paid Time Off

Discounted Veterinary Care

Employee Assistance Program

Professional network access

Community impact

Job summary

Ocotillo Animal Clinic and Pet Resort in Chandler, AZ, part of National Veterinary Associates, is seeking a compassionate team member for a fast‑paced animal care role. You will assist with daily kennel duties, boarding operations, patient intake, and client communication while upholding high standards of care.

Responsibilities include supervising dogs during breaks, feeding and medicating animals, and maintaining clean facilities.

Qualifications

• Previous animal handling experience preferred.
• Basic knowledge of animal behavior.
• Ability to work independently on assigned tasks and accept direction on assignments.
• Possession of organizational skills.
• Critical thinking, understanding logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong verbal and written communication skills, good judgment, and ability to manage stressful situations.

Responsibilities

• Take dogs outside for breaks multiple times a day and playtime.
• Clean and disinfect kennels, yards, hallways, and equipment.
• Feed and medicate dogs and cats according to schedule and instructions.
• Monitor for signs of illness or injury and report to the veterinary side.
• Control and restrain animals as needed.
• Bathe, brush, and trim nails as needed.
• Check‑in and check‑out clients from boarding stays.
• Schedule boarding reservations.
• Utilize phone skills to make reservation calls, provide updates to clients, and obtain records from other clinics.
• Prioritize multiple tasks in a calm, organized manner.
• Use Avimark to add documentation and update client records.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.

Skills

Animal handling

Animal behavior

Independence

Organizational skills

Critical thinking

Communication skills

Job description

Ocotillo Animal Clinic and Pet Resort is looking to add a quality team member. Our clinic is located in Chandler, Arizona. We are a full-service animal hospital providing veterinary care and boarding services to dogs and cats. We offer services such as wellness vaccines, sick exams, surgical services, x-rays, ultra sound, grooming, overnight boarding and daycare services.

Here at Ocotillo Animal Clinic and Pet Resort our team is committed to providing each client and pet with incredible veterinary services.We strive for a good culture for our employees.If you are a passionate and caring team player please apply today! We are looking for a positive team member for this fast paced position, who can multitask, but at the same time give excellent animal care.

As a Boarding Technician, you will:

~ Take dogs outside for breaks multiple times a day and take to playtimes

~ Clean and disinfect kennels, yards, hallways and equipment

~ Feed and medicate dogs and cats according to schedule and instructions

~ Monitor for any signs of illness or injury and report to the veterinary side

~ Control and restrain animals as needed

~ Bathe, brush, and trim nails as needed

~ Check-in and Check-out clients from boarding stay

~ Schedule boarding reservations

~ Utilize phone skills to make calls to schedule reservations and provide updates to clients as well as to get records from other clinics.

~ Prioritize multiple tasks in a calm, organized manner

~ Use Avimark to add documentation and update client records

~Maintain a positive attitude in all interactions with clients, pets andother teammates.

~ Demonstrate ability to show empathy toward clients and treat petswith compassion and respect.

Qualifications:

• Previous animal handling experience preferred

• Basic knowledge of animal behavior
• Ability to work independently on assigned tasks as well as toaccept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.