Client Services Representative

NVA; Chandler (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Discounted veterinary care

Job summary

Ocotillo Animal Clinic and Pet Resort in Chandler, AZ is seeking a friendly receptionist to support a busy veterinary practice. The role involves checking clients in/out, handling prescription items per veterinarian instructions, scheduling appointments, and maintaining client records using Avimark.

The candidate should bring veterinary terminology knowledge, strong communication, and a calm, organized multitasking ability.

Qualifications

• Knowledge of veterinary terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as accept direction.
• Possession of organizational skills.
• Critical thinking – identify strengths/weaknesses of solutions.
• Strong verbal and written communication skills, good judgment under stress.

Responsibilities

• Schedule: 4 days a week, 9.5 hour shifts.
• Check In and Check out Clients.
• Dispense prescription items per Vet instructions.
• Schedule appointments.
• Phone skills to make calls and assist with scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Use Avimark to add documentation and update client records.
• Maintain a positive attitude with clients, pets and teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.

Skills

Verbal communication

Written communication

Veterinary terminology

Critical thinking

Organizational skills

Customer service

Tools

Avimark

Job description

Ocotillo Animal Clinic and Pet Resort is looking to add a quality team member. Our clinic is located in Chandler, Arizona since 1994. We are a full-service animal hospital providing veterinary care to dogs and cats. We offer services such as wellness vaccines, sick exams, surgical services, x-rays, ultra sound and Wellness Plans.

Here at Ocotillo Animal Clinic and Pet Resort our team is committed to providing each client and pet with incredible veterinary services.We strive for Good Culture for our Employees.If you are a passionate and caring team player we are looking for a Positive Team Member for this fast paced, who can multitask, but at the same time give 'Excellent Customer Service'! Great Customer Service Skills is a must.

As a Receptionist you will:

• ~ Schedule: 4 days a week, 9.5 hour shifts
• ~ We are open Mon-Fri 7:30AM-5:30PM & Sat 7:30AM-1PM, schedules are usually 7:30AM- 6PM and 7:30PM-1:30PM on Saturday,
• ~ Check In and Check out Clients
• ~ Dispense Prescription items per Vet instructions
• ~ Schedule appointments
• ~ Phone skills to make calls and assist with scheduling
• ~ Prioritize multiple tasks in a calm, organized manner
• ~ Use Avimark to add documentation and update client records
• ~ Maintain a positive attitude in all interactions with clients, pets and other teammates.
• ~ Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• 6 Paid Holidays & 2 Floating for F/T
• 4 weeks of paid Short Term Disability
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community!

NVA is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.