Pet Aftercare Transportation/Client Services Specialist

Pet Meadow; Morrisville (Bucks County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Apparel and PPE

Advancement opportunities

Inclusive environment

Job summary

Pet Meadow in Morrisville, PA is seeking a Transportation/Client Services Specialist to connect veterinary hospitals, pet families, and aftercare teams. This role blends pet transportation with professional client service, relationship management, and chain-of-custody excellence.

Not a traditional driving position; you will be a trusted partner to veterinary professionals and a Pet Meadow brand ambassador in the communities we serve.

Qualifications

• Valid driver's license and clean driving record.
• Ability to lift and transport pets safely.
• Strong communication and interpersonal skills.
• Customer service, veterinary, healthcare, hospitality, funeral service, or transportation experience preferred.
• Ability to work independently while maintaining accountability and professionalism.
• Willing to get DOT med card.

Responsibilities

• Safely operate company vehicles along established service routes.
• Perform the respectful transfer and transportation of pets entrusted to our care.
• Maintain accurate chain-of-custody documentation and identification procedures.
• Build and maintain positive relationships with veterinary hospitals and clinic teams.
• Communicate professionally with clients, hospital personnel, and internal teams.
• Identify and elevate service concerns, operational issues, and client opportunities.
• Uphold company appearance, safety, and service standards at all times.
• Represent Pet Meadow with compassion, professionalism, and integrity.

Skills

Driver's license

Pet handling

Communication

Independent work

DOT medical card

Job description

About Pet Meadow

At Pet Meadow: Morrisville, our Transportation/Client Services Specialist serve as the primary connection between veterinary hospitals, pet families, and our aftercare teams. This position combines safe and reliable transportation responsibilities with professional client service, relationship management, and chain-of-custody excellence.

This is not a traditional driving position. Our Transportation/Client Services Specialist are trusted partners to veterinary professionals and ambassadors of the Pet Meadow brand in the communities we serve.

Responsibilities

• Safely operate company vehicles along established service routes.
• Perform the respectful transfer and transportation of pets entrusted to our care.
• Maintain accurate chain-of-custody documentation and identification procedures.
• Build and maintain positive relationships with veterinary hospitals and clinic teams.
• Communicate professionally with clients, hospital personnel, and internal teams.
• Identify and elevate service concerns, operational issues, and client opportunities.
• Uphold company appearance, safety, and service standards at all times.
• Represent Pet Meadow with compassion, professionalism, and integrity.

Required Skills & Experience

• Valid driver's license and clean driving record.
• Ability to lift and transport pets safely and respectfully.
• Strong communication and interpersonal skills.
• Customer service, veterinary, healthcare, hospitality, funeral service, or transportation experience preferred.
• Ability to work independently while maintaining strong accountability and professionalism.
• Passion for serving others during meaningful and emotional moments.
• 2 shifts available - 11:00am to 7:00pm and 5:00pm to 1:00am
• Willing to get D.O.T. med card.

Preferred Skills

• Experience in a pet-related field, after-care industry, or transportation industry
• Experience driving a commercial van
• Experience with GPS apps
• Passion for working with and caring for animals - animal lovers encouraged to apply!
• 401(k) with company match
• Medical, dental, vision, and life insurance (available after 60 days for full-time employees)
• Paid time off
• Company-provided apparel and PPE
• Opportunities for advancement and leadership development
• Inclusive and supportive work environment

Work Environment & Physical Requirements

• Regular local and regional driving on assigned routes
• Frequent lifting, carrying, and movement of pets weighing up to 60 pounds
• Use of personal protective equipment (gloves, gowns, masks, etc.) as required
• Exposure to varying weather conditions during transportation
• Work performed primarily in vehicles, veterinary hospitals, and crematory settings

EEO Statement

Pet Meadow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other protected characteristic as outlined by applicable federal, state, or local laws.

Employment Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employment with Anima Care – North America is on an at-will basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.