Pet Adoption Specialist (Client Services)

Operation Kindness Humane Society; Carrollton (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Operation Kindness Humane Society is seeking a Full-time Animal Adoption Counselor (Client Services Rep) in Carrollton, TX. The role includes greeting customers, guiding applicants through the adoption process, and coordinating the front desk with animal interactions.

The position requires the ability to handle dogs and cats, manage paperwork, and provide friendly, informative service. Monday through Saturday hours, with holiday pay considerations described in the text.

Qualifications

• High school diploma or equivalent.
• Fluent in English (read and write).
• Spanish speaking preferred.
• Minimum 6 months previous experience in Customer Service or 3 months with significant animal care experience.
• Basic computer knowledge (Internet, Microsoft Office).
• Experience working with animals or pet knowledge strongly preferred.

Responsibilities

• Provide service for walk-in customers.
• Greet customers promptly and pleasantly.
• Explain the adoption process to applicants.
• Review and verify animal adoption questionnaires.
• Provide kennel passes and information to customers.
• Maintain a clean and organized front lobby and education room.
• Answer phones and respond to messages.
• Assist with adoption paperwork and enter adoptions into PetPoint.

Skills

Customer Service

English fluency

Spanish helpful

Education

High School Diploma

Tools

Microsoft Office

Job description

Operation Kindness Humane Society is seeking a Full-time Animal Adoption Counselor (Client Services Rep) in Carrollton, TX. The role includes greeting customers, guiding applicants through the adoption process, and coordinating the front desk with animal interactions.

The position requires the ability to handle dogs and cats, manage paperwork, and provide friendly, informative service. Monday through Saturday hours, with holiday pay considerations described in the text.