Pet Adoption Counselor & Animal Matchmaker

ADP, Inc.; Carrollton (TX); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Operation Kindness Humane Society in Carrollton, TX is seeking a Full-time Adoption Counselor (Client Services Rep) to greet visitors, explain the adoption process and help match families with pets. The schedule is Wed–Sat 8:30am–7:30pm and Spanish is a plus.

Responsibilities include processing applications, coordinating adoptions in PetPoint, teaching adopters about pet medicals, and maintaining a welcoming front area.

Qualifications

• High school diploma or equivalent.
• Proven ability to speak, read and write English fluently.
• Spanish speaking preferred.
• Minimum 6 months in customer service or 3 months in animal care.
• Basic computer knowledge.

Responsibilities

• Providing service for walk-in customers.
• Greets each customer promptly and pleasantly.
• Thoroughly explains application and adoption process.
• Reviews and verifies animal adoption questionnaire for accuracy and completeness.
• Provides customers with kennel passes with instruction and information.
• Continually observes lobby area and ensures all customer needs are met.
• Answers telephones in front lobby area.
• Checks voicemail and email and responds or relays messages.
• Ensures front desk and education room are neat and organized.
• Ensures ample copies of required forms are readily available.
• Files applications and other necessary forms.
• Counseling and showing animals.
• Helps make successful matches for adopter and pet.
• Shows and handles dogs and cats for potential adopters.
• Takes dogs from cages to designated area for introductions.
• Maintains safe control of animals.
• Adoption/contract process: reviews documents with adopter.
• Enters adoptions into PetPoint adoption software.
• Explains medical records to adopter.
• Cleaning: restrooms, lobby, education room, floors, surfaces, windows.
• Other duties including assisting Off-site Adoptions programs.

Skills

Customer service

English fluency

Spanish (bonus)

Teamwork

Valid driver’s license

Education

High school diploma

Tools

PetPoint

Job description

Operation Kindness Humane Society in Carrollton, TX is seeking a Full-time Adoption Counselor (Client Services Rep) to greet visitors, explain the adoption process and help match families with pets. The schedule is Wed–Sat 8:30am–7:30pm and Spanish is a plus.

Responsibilities include processing applications, coordinating adoptions in PetPoint, teaching adopters about pet medicals, and maintaining a welcoming front area.