Pest Control Technician

Miller Pest Solutions; Clive (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k matching

Life insurance

Paid vacation

Referral bonuses

Job summary

Miller Pest Solutions in Clive, IA is seeking a Service Technician to join our family-owned team. You will inspect and treat pest issues, educate customers on prevention, and contribute to delivering reliable, top-quality service.

We value initiative, professionalism, and teamwork, offering comprehensive benefits, training opportunities, and flexible hours to support your growth in a family-oriented environment.

Qualifications

• Previous work in customer-facing roles and comfort with in-person interactions.
• Tech-savvy and quick to learn new software used in pest control.
• Ability to explain services clearly and manage customer expectations.

Responsibilities

• Inspect and treat pest issues while educating customers on prevention.
• Communicate effectively with customers and team to ensure satisfaction.
• Maintain high service standards across all accounts.
• Take initiative to seek training and assume additional responsibilities.
• Suggest and upsell appropriate pest control services.
• Engage in team training and meetings to improve skills.
• Maintain flexible work hours and safe driving practices.

Skills

Public-facing experience

Strong communication

Customer-focused

Team collaboration

Problem-solving

Job description

Join the Miller Pest Team as a Service Technician – Embrace Our Core Values and Family-Owned Spirit

Are you someone who not only identifies problems but also takes immediate action to solve them? Have you built lasting relationships in your previous roles? Miller Pest & Termite is a family-owned company that embodies the following core values:

• Initiative: Proactively identifying and addressing pest issues before they escalated. This includes spotting potential problems during routine checks and suggesting preventative measures to customers, ensuring efficient and forward-thinking service.
• Professionalism: Maintaining a high standard of conduct, including punctuality, respect, and a neat appearance. Communicating clearly and courteously with customers, offering detailed explanations of services and addressing their concerns with expertise.
• Continuous Growth: Embracing ongoing learning and improvement in pest control techniques and customer service skills. Encouraging participation in training programs to stay current with industry standards and innovations, enhancing personal development and service quality.
  
• Trust: Ensuring that all actions taken are with the best interests of both the customer and the company in mind. This includes adhering strictly to safety guidelines, accurately reporting on job outcomes, and maintaining confidentiality where necessary.
• Authenticity: Being genuine in every interaction with teammates and customers. This means giving honest advice on pest control solutions, setting realistic expectations, and building relationships based on trust and straightforward communication.
• Meeting Our Commitments: Delivering on promises made to customers and the team. This involves completing pest control jobs thoroughly and on time, providing reliable and consistent service that builds trust and satisfaction.
  

If these values resonate with you, then Miller Pest is the company for you.

Why join the Miller Pest team?

At Miller Pest, we believe in an environment of integrity, service, excellence, and community involvement. By owning the experience, we keep our promises and fulfill the need for peace of mind at every customer interaction. We value enthusiasm, humor, respect, and the initiative to go beyond.

Pest Control Technician duties:

• Inspecting and Treating: You have a proven track record of taking accountability for your projects, going beyond just inspecting and treating, but also educating clients on preventative measures.
• Effective Communication and Customer Focus: Demonstrate teamwork and customer satisfaction by communicating effectively with team members and customers. Focus on consistently delivering top-notch service and setting clear expectations every time.
• Quality Maintenance: Uphold our standards and integrity by maintaining high service standards on all accounts.
• Initiative and Responsibility: You’re not just looking for a job, but a career where you can grow. You take the initiative to seek additional training and responsibility, going beyond your regular duties.
• Sales and Service Suggestions: Utilize a team-oriented approach and open communication to suggest and sell services effectively and to meet customer needs.
• Training and Meetings: You are keen on both independent learning and collaborative growth through team meetings and training sessions, always looking for ways to improve your skills and those of the team.
• Flexible Hours: Show your positive attitude and willingness to work flexible hours.
• Safe Driving: Operate company vehicles with adherence to safety standards and traffic laws.

We Require Technicians to:

• Experience Requirements: You have a history of public-facing roles where you had to adapt your communication style to meet the needs of diverse clients. You are tech-savvy and comfortable learning new software
• Physical Requirements: Lift and carry up to 50 pounds; work with insects and rodents; pass a respirator fit test; maintain short, professionally kept beards.
• Legal Requirements: Possess a valid driver’s license and a driving record that meets company standards; pass pre-employment tests.

What We Offer:

• Career Growth: Excellent opportunities for advancement.
• Learning Opportunities: Full pest control training and industry orientation.
• Work Environment: Fun atmosphere with uniforms, company cell phone, and vehicle use.
• Benefits: Health, dental, vision insurance; 401k matching; life insurance; vacation; referral and additional bonuses.
• Incentive Trips: Great vacations for president's club trip winners and their spouses.

We also encourage team bonding through fun events like:

• BBQs: Gather with your colleagues for great food and company.
• Paintball: Engage in thrilling team-based activities.
• Friday at the Farm: Enjoy a band and food trucks in a relaxed setting.
• Break Out Rooms: Test your team's problem-solving skills in interactive escape rooms.
• Holiday Parties: Celebrate the season with the Miller Pest family.
• Contests and More: Participate in exciting contests and other engaging team events.

We also believe in giving back to our community:

• We pick families in need during the holidays and donate our services to them.
• In October, we raise money for breast cancer, directly helping local people affected by cancer.
• We proudly sponsor local sports teams.

If these values resonate with you, and you look forward to engaging with your team in these fun activities, then Miller Pest is the company for you.

By submitting your application, you are giving your consent to receive SMS messages from us. These text messages will be used to inform you about the progress of your application, which includes notifications of your current application status, invitations to interviews, and reminders for any upcoming interview sessions.