Pest Control Services Manager: Client Success & Field Ops

Air Comfort, Inc; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Air Comfort, Inc is looking for a dedicated Service Manager in Austin, Texas to lead a team of Service Specialists. This role involves overseeing service performance, ensuring high ethical standards, and maintaining exceptional customer satisfaction in pest prevention services. The ideal candidate must have excellent communication skills and at least two years of experience in the pest prevention or service industry, along with a high school diploma. The position requires the ability to manage service routes and client portfolios effectively.

Qualifications

• Must pass pre-employment and random drug tests.
• At least two years of work experience in the pest prevention industry or supervisory experience in a service industry.

Responsibilities

• Oversee the service performance of assigned Service Specialists and manage customer care.
• Ensure high ethical standards in interactions with staff, customers, and suppliers.
• Emphasize safety in all aspects of pest service delivery.
• Coordinate initial service for new clients and assign them to Service Specialists’ route lists.
• Manage route lists to balance workload.
• Monitor ESR log daily and follow-up when required.
• Train newly hired Service Specialists.
• Manage service expenses and job sales to achieve budget.
• Ensure scheduled services are completed monthly.
• Maintain service vehicle and equipment.
• Manage an assigned client portfolio to measure satisfaction.

Skills

Excellent communication skills

Physical ability to perform duties

Education

High school diploma or equivalent

Job description

Air Comfort, Inc is looking for a dedicated Service Manager in Austin, Texas to lead a team of Service Specialists. This role involves overseeing service performance, ensuring high ethical standards, and maintaining exceptional customer satisfaction in pest prevention services. The ideal candidate must have excellent communication skills and at least two years of experience in the pest prevention or service industry, along with a high school diploma. The position requires the ability to manage service routes and client portfolios effectively.