Pest Control Service Manager - Lead & Develop Team

Proforce Pest Control; Atlanta, Northern (GA, KY); Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

401k

Job summary

ProForce Pest Control is seeking a Service Manager to lead a high-performing service team in the Atlanta area. The hybrid role blends supervision and hands-on coaching to ensure top performance, route efficiency, and exceptional customer experiences.

During peak season, the role may transition into a management capacity, overseeing a team to maintain service quality and safety standards. Onsite work in the Atlanta metro is required.

Qualifications

• Previous experience in the pest control industry, ideally in residential services, and demonstrated ability to develop and support frontline colleagues.
• Solid understanding of pest control methods, products, and compliance requirements. Ability to coach team members on technical aspects and regulatory compliance.
• Skilled in building rapport with clients and delivering excellent customer service.
• Experience in onboarding, training, and mentoring new team members.
• Ability to obtain and maintain any required state licenses or certifications.
• Ability to pass required background, MVR and Drug screen

Responsibilities

• Maintain efficient route completion individually.
• Assist the Branch Manager in coaching lower-performing Service Pros to improve route efficiency.
• Achieve and maintain a high service completion rate.
• Consistently deliver high-quality customer experiences.
• Provide feedback to lower-performing Service Pros to enhance client satisfaction.
• Generate positive customer feedback and Google Reviews.
• Assist the Branch Manager in coaching team members to improve service delivery.
• Resolve customer concerns proactively and work to retain satisfied clients.
• Train and support Service Pros in handling customer issues effectively.
• Develop team members, fostering a culture of excellence and retention.
• Coach and support Service Pros who may need additional guidance or motivation.
• Perform ride-along training sessions with new hires and existing team members.
• Support and facilitate initial and ongoing in-person training sessions and team meetings.
• Ensure all team members complete initial and ongoing training.
• Model safe practices and ensure compliance with safety policies.
• Support the branch manager in accurately reporting incidents and near misses.
• Reinforce a culture of safety within the team.

Skills

Leadership/Coaching

Customer service

Training/Mentoring

Regulatory compliance knowledge

Communication

Education

State pest control license

Job description

ProForce Pest Control is seeking a Service Manager to lead a high-performing service team in the Atlanta area. The hybrid role blends supervision and hands-on coaching to ensure top performance, route efficiency, and exceptional customer experiences.

During peak season, the role may transition into a management capacity, overseeing a team to maintain service quality and safety standards. Onsite work in the Atlanta metro is required.