Service Manager

Proforce Pest Control; Decatur (GA); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

401k

Job summary

ProForce Pest Control is seeking a Service Manager to lead a hybrid service team in the Atlanta metro area. The role focuses on coaching, improving route efficiency, and maintaining high customer satisfaction while supporting the Branch Manager in daily operations.

The ideal candidate has pest control experience, strong coaching and mentoring skills, and a commitment to safety and regulatory compliance. This is a full-time, onsite position with opportunities for leadership growth.

Qualifications

• Experience in pest control industry, ideally residential services.
• Ability to coach frontline colleagues on technical aspects and regulatory requirements.
• Strong client rapport and delivering excellent customer service.
• Experience in onboarding, training, and mentoring new team members.
• Ability to obtain and maintain any required state licenses or certifications.
• Ability to pass required background, MVR and Drug screen.

Responsibilities

• Lead and coach Service Pros to improve route efficiency and service delivery.
• Ensure high service completion rate and quality customer experiences.
• Provide feedback to improve client satisfaction and retention.
• Assist Branch Manager in training, coaching, and mentoring team members.
• Conduct ride-along training with new hires and existing staff.
• Support safety reporting and compliance with policies.

Skills

Pest control exp

Coaching

Customer service

Team training

Licenses & compliance

Background check

Job description

Why should you choose ProForce?

We are a leading pest control company dedicated to providing effective and reliable pest management solutions for residential and commercial customers. Our mission is to deliver innovative and reliable pest control solutions to our customers while upholding the highest standards of professionalism and integrity. As a rapidly growing organization, we are seeking a motivated and client-focused individual to join our team as a Service Manager.

Description

We are a leading pest control company dedicated to providing effective and reliable pest management solutions for residential and commercial customers. Our mission is to deliver innovative and reliable pest control solutions to our customers while upholding the highest standards of professionalism and integrity. As a rapidly growing organization, we are seeking a motivated and client-focused individual to join our team as a Service Manager.

Job Type: Full-time

Location: Onsite (Atlanta Metro area)

Pay: Starting at $51,100.00

Job Summary

The Service Manager is a hybrid role designed for high-performing service professionals ready to advance into management. This individual exemplifies top performance and leadership, setting a high standard for the team. The Service Manager will be responsible for leading by example, supporting Service Professionals, and assisting with managerial duties as needed. During peak season, the Service Manager will flex into a management role, overseeing a team to ensure operational excellence and customer satisfaction.

Key Responsibilities

• Maintain efficient route completion individually.
• Assist the Branch Manager in coaching lower-performing Service Pros to improve route efficiency.
• Achieve and maintain a high service completion rate.
• Consistently deliver high-quality customer experiences.
• Provide feedback to lower-performing Service Pros to enhance client satisfaction.
• Generate positive customer feedback and Google Reviews.
• Assist the Branch Manager in coaching team members to improve service delivery.
• Resolve customer concerns proactively and work to retain satisfied clients.
• Train and support Service Pros in handling customer issues effectively.
• Develop team members, fostering a culture of excellence and retention.
• Coach and support Service Pros who may need additional guidance or motivation.
• Perform ride-along training sessions with new hires and existing team members.
• Support and facilitate initial and ongoing in-person training sessions and team meetings.
• Ensure all team members complete initial and ongoing training.
• Model safe practices and ensure compliance with safety policies.
• Support the branch manager in accurately reporting incidents and near misses.
• Reinforce a culture of safety within the team.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

• Previous experience in the pest control industry, ideally in residential services, and demonstrated ability to develop and support frontline colleagues.
• Solid understanding of pest control methods, products, and compliance requirements. Ability to coach team members on technical aspects and regulatory compliance.
• Skilled in building rapport with clients and delivering excellent customer service.
• Experience in onboarding, training, and mentoring new team members.
• Ability to obtain and maintain any required state licenses or certifications.
• Ability to pass required background, MVR and Drug screen

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401k

Equal Employment Opportunity

ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy‑related needs as required by law.