Personalization Platform Engineer

PVH (Tommy Hilfiger/Calvin Klein); San Jose (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Adobe seeks an Platform Engineer to manage the full lifecycle of personalized digital experiences across Adobe surfaces. You will gather requirements, manage backlogs, author content, orchestrate campaigns, validate quality, monitor production, and support teams globally.

You will collaborate with Product, Engineering, and Operations to reliably deliver and improve digital experiences for millions of customers, while contributing to incident triage, runbooks, and automation initiatives.

Qualifications

• 3+ years in JSON scripting, campaign orchestration, or a similar role within digital platforms.
• Experience with personalization, audience segmentation, and A/B testing.
• Incident management, SLA adherence, and on-call support experience.

Responsibilities

• Partner with PMs and business collaborators to understand and capture requirements, identify scope for relevant squads.
• Define and validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency
• Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys
• Build campaigns to deliver personalized content experiences to a global customer base
• Support and optimize controlled experiments and experimentation frameworks, ensuring test integrity and data accuracy
• Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage
• Serve as a partner concern point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams
• Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations
• Participate in on-call rotations within defined SLA windows
• Maintain runbooks, incident playbooks, test cases, and operational documentation
• Contribute to automation initiatives to improve testing efficiency and reduce toil

Skills

JSON scripting

Campaign orchestration

Audience segmentation

A/B testing

Incident management

On-call support

Education

Bachelor's degree

Tools

Splunk

Postman

REST API validation

HTML/JavaScript

Job description

Adobe seeks an Platform Engineer to manage the full lifecycle of personalized digital experiences across Adobe surfaces. You will gather requirements, manage backlogs, author content, orchestrate campaigns, validate quality, monitor production, and support teams globally.

You will collaborate with Product, Engineering, and Operations to reliably deliver and improve digital experiences for millions of customers, while contributing to incident triage, runbooks, and automation initiatives.