Campaign Experience Developer

Adobe; San Jose (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Adobe seeks an Platform Engineer to manage the full lifecycle of personalized digital experiences across Adobe surfaces. You will gather requirements, manage backlogs, author content, orchestrate campaigns, validate quality, monitor production, and support teams globally.

You will collaborate with Product, Engineering, and Operations to reliably deliver and improve digital experiences for millions of customers, while contributing to incident triage, runbooks, and automation initiatives.

Qualifications

• 3+ years in JSON scripting, campaign orchestration, or a similar role within digital platforms.
• Experience with personalization, audience segmentation, and A/B testing.
• Incident management, SLA adherence, and on-call support experience.

Responsibilities

• Partner with PMs and business collaborators to understand and capture requirements, identify scope for relevant squads.
• Define and validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency
• Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys
• Build campaigns to deliver personalized content experiences to a global customer base
• Support and optimize controlled experiments and experimentation frameworks, ensuring test integrity and data accuracy
• Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage
• Serve as a partner concern point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams
• Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations
• Participate in on-call rotations within defined SLA windows
• Maintain runbooks, incident playbooks, test cases, and operational documentation
• Contribute to automation initiatives to improve testing efficiency and reduce toil

Skills

JSON scripting

Campaign orchestration

Audience segmentation

A/B testing

Incident management

On-call support

Education

Bachelor's degree

Tools

Splunk

Postman

REST API validation

HTML/JavaScript

Job description

Role Summary

The AJO Platform Engineer manages the full lifecycle of personalized digital experiences across Adobe surfaces. This includes requirement gathering, backlog management, content authoring, campaign execution, quality validation, production monitoring, and support. The role combines agile delivery with hands-on operational work. It requires close collaboration with Product, Engineering, and Operations teams to reliably deliver and improve digital experiences for millions of global customers.

Key Responsibilities

• Partner with PMs and business collaborators to understand and capture requirements, identify scope for relevant squads.
• Define and validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency
• Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys
• Build campaigns to deliver personalized content experiences to a global customer base
• Support and optimize controlled experiments and experimentation frameworks, ensuring test integrity and data accuracy
• Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage
• Serve as a partner concern point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams
• Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations
• Participate in on-call rotations within defined SLA windows
• Maintain runbooks, incident playbooks, test cases, and operational documentation
• Contribute to automation initiatives to improve testing efficiency and reduce toil

Required Skills & Experience

Functional

• 3+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms
• Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely)
• Understanding of personalization, audience segmentation, and A/B testing
• Incident management, SLA adherence, and on-call support experience.

Technical

• Splunk proficiency : dashboards, S Q L queries, alert configuration
• JSON and REST API validation; Postbuster or Postman
• Familiarity with web technologies (HTML, JavaScript)

Preferred Qualifications

• Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics)
• Headless CMS architectures and content delivery frameworks
• SQL and analytics debugging
• Test automation frameworks or scripting

Education

Bachelor's degree in a relevant field or equivalent practical experience.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

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