Personalization Lead — DC Operations (Olive Branch)

Williams-Sonoma, Inc.; Olive Branch (MS); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Paid vacations

Employee Assistance Programs

Time Off to Volunteer

Holidays

Health benefits

Dental and vision insurance

Pet Insurance

Job summary

Williams-Sonoma, Inc. is seeking a Distribution Center Lead for Personalization Operations in Olive Branch, MS.

The role supports the Operations Manager by guiding associates across personalization processes and ensuring daily productivity, quality, and on-time customer service. Key duties include directing workflow, training staff, maintaining safety standards, and coordinating with cross-functional teams to resolve issues and maintain smooth order flow.

Qualifications

• High school diploma or equivalent.
• 1+ year of leadership experience.
• Bilingual in English and Spanish required.
• Ability to train and give operational direction in both languages.
• Proficient with Excel, PKMS, RF Scanner, and AS400.
• Able to multitask and maintain attention to detail.
• Willingness to work overtime and flexible schedules.
• Onsite role with safe work practices.

Responsibilities

• Maintain a strong floor presence, directing and supporting associates in Personalization areas.
• Control workflow and prioritize work to meet production and customer service deadlines.
• Monitor productivity and quality, providing guidance to the Operations Manager as needed.
• Ensure adherence to production, quality, part tracking, damage, and exception processes.
• Identify and resolve workflow barriers, aging orders, and exceptions.
• Train and develop associates on standard processes, equipment, and safety.
• Collaborate with Techniques, QA, Packing, Picking, Inventory Control, and other teams to maintain flow.
• Ensure orders are completed accurately and meet quality standards before progression.

Skills

Leadership

Bilingual English/Spanish

Training

Communication

Attention to detail

Education

High School Diploma or Equivalent

Tools

Excel

PKMS

RF Scanner

AS400

Job description

Williams-Sonoma, Inc. is seeking a Distribution Center Lead for Personalization Operations in Olive Branch, MS.

The role supports the Operations Manager by guiding associates across personalization processes and ensuring daily productivity, quality, and on-time customer service. Key duties include directing workflow, training staff, maintaining safety standards, and coordinating with cross-functional teams to resolve issues and maintain smooth order flow.