Personalization Lead

Williams-Sonoma, Inc.; Olive Branch (MS); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Paid vacations

Employee Assistance Programs

Time Off to Volunteer

Holidays

Health benefits

Dental and vision insurance

Pet Insurance

Job summary

Williams-Sonoma, Inc. is seeking a Distribution Center Lead for Personalization Operations in Olive Branch, MS.

The role supports the Operations Manager by guiding associates across personalization processes and ensuring daily productivity, quality, and on-time customer service. Key duties include directing workflow, training staff, maintaining safety standards, and coordinating with cross-functional teams to resolve issues and maintain smooth order flow.

Qualifications

• High school diploma or equivalent.
• 1+ year of leadership experience.
• Bilingual in English and Spanish required.
• Ability to train and give operational direction in both languages.
• Proficient with Excel, PKMS, RF Scanner, and AS400.
• Able to multitask and maintain attention to detail.
• Willingness to work overtime and flexible schedules.
• Onsite role with safe work practices.

Responsibilities

• Maintain a strong floor presence, directing and supporting associates in Personalization areas.
• Control workflow and prioritize work to meet production and customer service deadlines.
• Monitor productivity and quality, providing guidance to the Operations Manager as needed.
• Ensure adherence to production, quality, part tracking, damage, and exception processes.
• Identify and resolve workflow barriers, aging orders, and exceptions.
• Train and develop associates on standard processes, equipment, and safety.
• Collaborate with Techniques, QA, Packing, Picking, Inventory Control, and other teams to maintain flow.
• Ensure orders are completed accurately and meet quality standards before progression.

Skills

Leadership

Bilingual English/Spanish

Training

Communication

Attention to detail

Education

High School Diploma or Equivalent

Tools

Excel

PKMS

RF Scanner

AS400

Job description

About Williams-Sonoma DC - Olive Branch, MS

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Distribution Center Lead - Personalization Operations is responsible for supporting the Operations Manager with leading associates across Personalization production, including Techniques and Packing, while ensuring daily productivity, quality, and customer service goals are met.

The Distribution Center Lead - Personalization Operations position is located in Olive Branch, MS.

You'll be excited about this opportunity because you will....

• Maintain a strong floor presence while directing and supporting associates across assigned Personalization areas
• Control workflow and prioritize work to ensure production and customer service deadlines are met
• Monitor productivity, quality, and process adherence throughout the shift; provide associates with operational direction as needed and communicate performance or recurring process concerns to the Operations Manager for follow-up.
• Ensure associates follow established production, quality, part tracking, damage, and exception processes
• Identify and resolve workflow barriers, aging orders, and exceptions to maintain continuous production
• Train and develop associates on standard processes, quality expectations, equipment, and safe work practices
• Partner with Techniques, QA, Packing, Picking, Inventory Control, and other operational teams to resolve issues and maintain order flow
• Ensure customer orders are completed accurately and meet established quality standards before progressing through the operation

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent
• At least 1 year of leadership experience
• Bilingual proficiency in English and Spanish required
• Able to effectively train, provide operational direction, and communicate processes and expectations in both English and Spanish.
• Working knowledge of Excel, PKMS, RF Scanner, and AS400
• Able to multi-task, prioritize work, and maintain strong attention to detail
• Able to take initiative and work with minimal direction
• Excellent attendance and willingness to be part of a team
• Available to work overtime and flexible schedules
• Focus on maintaining a safe working environment at all times
• Perform other warehouse duties as assigned
• This is an onsite and in office role

We prefer some of these qualities as well….

• Experience with personalization, production, quality, picking, packing, or Inventory Control processes
• Previous experience leading associates in a production or distribution environment

Review these physical requirements, as they play a major part in this role….

• Able to bend, reach, squat, and climb stairs/ladders
• Able to lift up to 50 lbs.
• Comfortable walking/standing 90% of the day

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE