Personal Shopper

LuxExperience; New York (NY); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Performance bonus schemes

401(k) plan

Discount portal

Staff discount and staff sales

Medical, Dental and Vision insurance

Commuter benefit

Flexible spending

Supportive team culture

Job summary

NET-A-PORTER Personal Shoppers in New York operate in a hybrid model, combining in-office and remote days. The role focuses on building personalized client profiles, delivering tailored fashion recommendations, and embodying NET-A-PORTER values to offer an elevated shopping experience.

Ideal candidates have 3–5 years in luxury fashion, manage a high-value client book, and excel in sales targets. Excellent English skills and tech proficiency with Excel/Outlook are essential.

Qualifications

• 3–5 years of work experience in luxury fashion.
• Engaged and active client book driving between $1.8m-$2.5m.
• Proactive sales approach with a track record of achieving personal goals.
• Customer centric, delivering outstanding service and building relationships.
• Leadership and mentoring skills; collaborates with stakeholders outside the department.
• Fluent in spoken and written English; technology literate with Excel and Outlook.

Responsibilities

• Profile customers individually based on shopping patterns.
• Provide personalized recommendations with deep product knowledge.
• Represent brand and embody NET-A-PORTER values.
• Follow up promptly with customers from events and partnerships.
• Achieve yearly targets and KPIs; lead by example in sales targets.
• Be the sales expert within the team and deliver 1–2–1 appointments.
• Offer styling advice and identify sales leads from customer lists.
• Increase spend and develop customer loyalty by understanding needs.
• Drive personal appointments to build relationships; adapt to regional client needs.
• Collaborate with the wider business to understand trends and drive business.

Skills

English fluency

Client relations

Tools

Excel

Outlook

Job description

PERSONAL SHOPPER - NET A PORTER

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world's most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients. They offer EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. By anticipating each client's unique preferences and needs, Personal Shoppers deliver a seamless, elevated shopping experience to customers around the world.

NET-A-PORTER are now seeking a talented Personal Shopper to join the team in our New York office.

Reporting Into: Head of Personal Shopping

Location: Our New York office

Working Model: Hybrid, Mon- Thurs in office, Friday remotely

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependent on the type of role you are in
• 401(k) plan that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending
• A chance to be part of a fun and caring team that supports each other

Here is a breakdown of what you'll be doing:

• Profile customers individually based on their shopping pattern
• Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client's style and requirements
• Represent brand and embody values of NET-A-PORTER
• Ensure prompt follow up with customers acquired through events and partnerships
• Achieve yearly targets and KPIs
• Lead team by example through hitting and exceeding sales targets
• Be the sales expert within the team
• Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas
• Offer styling and advice on items
• Ensure that sales leads are identified and prioritized by analyzing your customer list
• Increase spend of individuals and develop customer loyalty through by understanding their needs
• Drive Personal Appointments where possible with clients to develop relationships
• Have a cultural awareness for clients based across different regions
• Possess a self-driven awareness of fashion industry and brands/product
• Feedback any buying patterns to Managers
• Participate in Client Relations, marketing / partnership events as required
• Work alongside the wider business to understand key business trends and increase business acumen

The type of person we are looking for:

• 3 – 5 years of work experience in a similar position, preferably in luxury fashion
• Engaged and active client book driving between $1.8m-$2.5m
• Proactive sales approach, with a track record of achieving personal sales goals
• Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
• Leadership and mentoring skillset
• Works very closely with stakeholders outside the department to drive own business
• Fluent in spoken and written English.
• Technology literate, with experience in Excel and Outlook
• Confident, with excellent communication skills
• Organized with an eye for detail

Compensation for this role is $30.00-$34.87/hr , depending upon experience, plus monthly commission

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: AssociateWorkplace Type: Hybrid