Personal Shopper @NET-A-PORTER

YNAP CORPORATION; Miami (FL); Remote; USD 39,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Staff discounts

Healthcare (Medical, Dental, Vision)

Job summary

NET-A-PORTER is seeking a Personal Shopper to deliver personalized recommendations to luxury fashion clients, leveraging client profiles and brand knowledge. You will manage client relationships, drive sales, and participate in events and partnerships remotely.

Ideal candidates will have 3–5 years in luxury fashion, a strong client book (>$1.8M–$2.5M), and excellent English communication. Remote work with a focus on client engagement and performance incentives awaits.

Qualifications

• 3–5 years of work experience in a similar position, preferably in luxury fashion.
• Active client book driving between $1.8m–$2.5m.
• Proactive sales approach with a track record of achieving personal sales goals.
• Customer centric and excellent relationship-building skills.
• Willing to go above and beyond to deliver outstanding service.

Responsibilities

• Profile customers individually based on shopping patterns and preferences.
• Provide personal recommendations with detailed product knowledge.
• Represent the NET-A-PORTER brand and embody its values.
• Achieve yearly targets and KPIs; lead by example.
• Deliver styling advice and manage client appointments and events.

Skills

Fluent English

Customer-centric

Sales skills

Leadership

Communication

Tools

Excel

Outlook

Job description

Job Description PERSONAL SHOPPER - NET A PORTER

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER Personal Shoppers serve as the liaisons to our most valued clients.

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependent on the type of role you are in 401(k) plan that both you and the company contribute too.
• A portal with an array of discounts on things like theme park and cinema tickets.
• Our famous staff discount along with exclusive staff sales.
• Medical, Dental and Vision insurance.
• Commuter benefit and flexible spending.
• A chance to be part of a fun and caring team that supports each other.

Responsibilities

• Profile customers individually based on their shopping pattern.
• Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements.
• Represent brand and embody values of NET-A-PORTER.
• Ensure prompt follow up with customers acquired through events and partnerships.
• Achieve yearly targets and KPIs.
• Lead team by example through hitting and exceeding sales targets.
• Be the sales expert within the team.
• Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas.
• Offer styling and advice on items.
• Ensure that sales leads are identified and prioritized by analyzing your customer list.
• Increase spend of individuals and develop customer loyalty through by understanding their needs.
• Drive Personal Appointments where possible with clients to develop relationships.
• Have a cultural awareness for clients based across different regions.
• Possess a self-driven awareness of fashion industry and brands/product.
• Feedback any buying patterns to Managers.
• Participate in Client Relations, marketing / partnership events as required.
• Work alongside the wider business to understand key business trends and increase business acumen.

Qualifications

• 3 – 5 years of work experience in a similar position, preferably in luxury fashion.
• Engaged and active client book driving between $1.8m-$2.5m.
• Proactive sales approach, with a track record of achieving personal sales goals.
• Customer centric.
• Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships.
• Leadership and mentoring skillset.
• Works very closely with stakeholders outside the department to drive own business.
• Fluent in spoken and written English.
• Technology literate, with experience in Excel and Outlook.
• Confident, with excellent communication skills.
• Organized with an eye for detail.

Compensation

Compensation for this role is $32.82/hr plus monthly commission

Equal Opportunity Employment

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: AssociateWorkplace Type: Remote