Personal Loan Support Specialist

Capital Management Services; Buffalo (NY); On-site; USD 48,712,000 - 58,520,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid Time Off

Fully paid training

Employee Referral Program

Career advancement opportunities

All equipment provided

Job summary

Capital Management Services in Buffalo, NY is seeking a Customer Account Representative for first-party personal loan servicing. The role includes handling calls, guiding customers with payment options, and maintaining a professional service standard. Training begins September 14, 2026.

You will work with personal loans ranging from $8,000 to $40,000, focusing on past-due accounts from 2 to 90 days and aiming to bring them current while delivering exceptional service.

Qualifications

• Previous first-party collections or financial services experience preferred.
• Professional phone presence and strong communication skills.
• Excellent customer service and problem-solving abilities.
• Comfortable working in a fast-paced, goal-oriented environment.

Responsibilities

• Handle inbound and outbound calls regarding personal loan accounts.
• Discuss payment options and assist customers with resolving recently missed payments.
• Build rapport while maintaining a professional and empathetic approach.
• Accurately review account information and document customer interactions.
• Navigate multiple computer systems efficiently.
• Meet individual and team performance goals while maintaining compliance standards.

Skills

Phone presence

Communication skills

Customer service

Problem-solving

Attendance

Job description

Capital Management Services in Buffalo, NY is seeking a Customer Account Representative for first-party personal loan servicing. The role includes handling calls, guiding customers with payment options, and maintaining a professional service standard. Training begins September 14, 2026.

You will work with personal loans ranging from $8,000 to $40,000, focusing on past-due accounts from 2 to 90 days and aiming to bring them current while delivering exceptional service.