Loan Support Specialist — Elevate Customer Experience

Northwest Consumer Discount Company; Buffalo (NY); On-site; USD 22,041 - 24,108; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Inclusive work environment

Job summary

A financial services provider in Buffalo, NY is looking for a Contact Center Loan Support Specialist to deliver exceptional service and support for various retail loan products. The ideal candidate will have strong customer service skills and experience in banking or financial services. Responsibilities include assisting customers, training new employees, and achieving service quality standards. This full-time position offers a pay range of $16.00 to $17.50 per hour with shift differentials available.

Qualifications

• 2-3 years of internal/external customer service experience preferred.
• 2-3 years of banking or financial services experience preferred.

Responsibilities

• Provide support to internal and external customers for loan support questions.
• Deliver best-in-class customer experience and resolve service issues.
• Support new employee training as a coach/mentor.

Skills

Customer service

Problem-solving

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Associate's Degree

Tools

Microsoft Office

Job description

A financial services provider in Buffalo, NY is looking for a Contact Center Loan Support Specialist to deliver exceptional service and support for various retail loan products. The ideal candidate will have strong customer service skills and experience in banking or financial services. Responsibilities include assisting customers, training new employees, and achieving service quality standards. This full-time position offers a pay range of $16.00 to $17.50 per hour with shift differentials available.