Commercial Lines Account Manager

001 Brown & Brown, Inc; Meridian (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k plan

Employee discounts

Paid time off

Job summary

Brown & Brown, Inc. in Meridian, ID is seeking a Commercial Lines Account Manager to deliver exceptional client service while managing a portfolio of commercial insurance accounts.

The role serves as the primary contact for clients, carriers and internal teams—handling policy servicing, account management and supporting new business and renewal activities. The ideal candidate is detail-oriented, proactive, and capable of balancing high-volume service needs with strategic account support,

Qualifications

• Active Property & Casualty license is required.
• 3+ years of commercial lines account management experience.
• Strong customer service mindset with excellent communication skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and agency management systems.
• Experience servicing in modern tech-centric agency management systems.

Responsibilities

• Serve as a primary contact for client inquiries with timely, professional service.
• Manage day-to-day service requests including policy changes, endorsements, certificates, ID cards, and coverage questions.
• Support clients with billing questions, payment processing, and premium collection.
• Develop and maintain strong client relationships for retention and growth.
• Coordinate services between clients, carriers, and internal teams.
• Prepare, review, and process insurance documents (COIs, binders, endorsements, renewals).
• Maintain accurate client records in agency management systems.
• Ensure compliance with internal procedures and carrier requirements.
• Identify coverage gaps by analyzing client exposure data.
• Assist with renewal strategy and mid-term policy changes.

Skills

Active P&C license

3+ years commercial lines experience

Customer service mindset

Attention to detail

Multitasking in fast-paced environment

Strong organization & time management

Microsoft Office

Agency management systems

Carrier relationships experience

Marketing, renewals, or new business

Education

Equivalent college degree or work experience

Tools

Microsoft Office

Agency management systems

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Meridian, ID. The Commercial Lines Account Manager delivers exceptional client service while managing and supporting a portfolio of commercial insurance accounts. This role serves as a primary point of contact for clients, carriers, and internal teams—handling policy servicing, account management, and supporting new business and renewal activities. The ideal candidate is detail-oriented, proactive, and capable of balancing high-volume service needs with strategic account support, ensuring client satisfaction, retention, and growth.

How You Will Contribute:

Client Service & Account Management

• Serve as a primary contact for client inquiries, providing timely, professional, and high-quality service.
• Manage inbound and outbound phone call service requests.
• Manage day-to-day service requests including policy changes, endorsements, certificates, ID cards, and coverage questions.
• Support clients with billing questions, payment processing, and premium collection.
• Develop and maintain strong client relationships to support retention and long-term partnerships.
• Assist clients with navigation of online portals and self-service options via the carrier.

Policy Administration & Documentation

• Prepare, review, and process insurance documents including: Certificates of insurance Binders and endorsements Renewal accords/supplementals and proposals.
• Maintain accurate client records in agency management systems, including updates, file documentation, and tracking open items.
• Ensure compliance with internal procedures and carrier requirements.
• Coordinate services between clients, carriers, and internal teams.
• Collect and analyze client exposure data and assist in identifying coverage gaps.
• Verify invoicing accuracy and assist with premium finance agreements and accounting-related items.
• Manage mid-term policy changes and assist with renewal strategy and stewardship reviews.
• Identify opportunities for additional coverage to mitigate uninsured or underinsured exposures.

Skills & Experience to Be Successful:

• Required Active Property & Casualty (P&C) license
• 3+ years of commercial lines account management
• Strong customer service mindset with excellent communication skills
• High attention to detail and ability to multitask in a fast-paced environment
• Strong organizational and time management skills
• Proficiency with Microsoft Office and agency management systems
• Ability to service within modern tech-centric agency management systems
• Preferred Equivalent work experience or equivalent college degree
• Experience in commercial insurance markets and carrier relationships
• Experience supporting marketing, renewals, or new business placement
• #LI-KM1

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits.

Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public.